Patient Services Manager- Food and Nutrition

Trinity Health•Pontiac, MI

3d•Onsite

About The Position

Accountable for leading, guiding, & directing Trinity Health ministry area functional responsibilities. Enable ministry level strategy to address internal or external business & regulatory issues; provide functional expertise & ensure fulfillment of performance & service standards. Responsible for consistent operating performance & achieving financial goals. Identifies, defines & solves complex problems that impact the management & direction of the business; Collaborate with System Services Functional Area, Regions & Health Ministries to ensure consistency & integration of strategy & operations. Maintaining awareness of new industry developments & standards. Provides decision support, operations &/or optimization leadership focus.

Requirements

HS Diploma or equivalency required.
Minimum of three years progressive experience in the field of healthcare foodservice management or an equivalent combination of education and work experience such as Certified Dietary Manager certification (CDM) and at least 5 years progressive supervisory/ management experience.
Ability to follow tasks through to completion, understand & relate to complex ideas / concepts, remember multiple tasks & regimens over long periods of time & work on concurrent tasks / projects. Continuous
Ability to read small print, hear sounds & voice / speech patterns, give / receive instructions & other verbal communications (in-person & / or over the phone / computer / device / equipment assigned) with some background noise. Continuous
Use a computer / other technology. Continuous
Sit with the ability to vary / adjust physical position or activity. Continuous
Maintain a safe working environment & use available personal protective equipment (PPE) Continuous
Comply with Trinity Health’s Code of Conduct, policies, procedures & guidelines. Continuous
Perform activities that require standing / walking with the ability to vary / adjust physical position or activity. Continuous
Lift a maximum of 30 pounds unassisted. Frequent
Use upper & lower extremities, engage in bending / stooping / reaching & pushing / pulling. Frequent
Work indoors (subject to travel requirements) under temperature-controlled & well-lit conditions. Continuous
Encounter worksites (e.g., patient homes) or travel to worksites that may have variable internal & external environmental conditions. Continuous
Perform work that involves physical efforts (e.g., transporting, moving, positioning & / or ambulating patients). Continuous
Perform activities that require standing / walking with the ability to vary / adjust physical position or activity. Frequent
Lift a maximum of 30 pounds unassisted. Occasional
Experience of long periods of walking / standing / stooping / bending / pulling & / or pushing. Occasional
Encounter a clinical / patient facing / hands on interactive work environment. Occasional
Work indoors (subject to travel requirements) under temperature-controlled & well-lit conditions. Continuous
Work outdoors with variable external environmental conditions. Occasional

Nice To Haves

BA or BS degree preferred in institutional management, dietetics or equivalent degree
Registered Dietitian preferred

Responsibilities

Providing advice, guidance & leadership to region & ministry leaders in developing strategies & in the achievement of performance goals.
Enable Collaboration across & within System Services area, Regions & Ministries to ensure consistency & integration of strategy & operations.
Providing advice, guidance & leadership to System Services area, Regions & Ministries.
Leading standardization/systemness & optimization of policy, process, methodology, establishing a national community of practice.
Oversee Vendor/Contract Labor Management including centralizing strategy & optimizing spend.
Collaborates in system-wide strategy development & deployment of functional area priorities & initiatives.
Responsible for supporting regional efforts to comply with functional area priorities.
Accountable for the selection, evaluation & overall success of the functional leadership teams.
Organization-wide focal point for establishing functional strategies & governance over financials & staffing.
Accountable for communication between System Services area, Region & Ministry leaders.
Responsible for measuring & reporting KPIs/metrics & value delivery.
Providing advice, guidance & leadership for the colleague life cycle.
Maintains a working knowledge of applicable Federal, state & local laws/regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.