Patient Services Manager 2

Sodexo•Allentown, PA

2d•$70,975 - $91,850•Onsite

About The Position

Sodexo is seeking a Patient Services Manager 2 for Lehigh Valley Hospital – Cedar Crest in Allentown, PA. This role offers the opportunity to lead a team of 20–25 Sodexo frontline associates while overseeing all aspects of the patient meal program to ensure compliance and enhance the patient experience. Schedules will vary based on the business needs of the account. At Sodexo, you’ll find opportunities to grow your career, lead a team, and make a meaningful impact every day. Join us and be part of a company that values innovation, collaboration, and service excellence.

Requirements

A proven track record of employee engagement leadership and prior supervisory experience.
Culinary production experience with a strong background in safety and sanitation compliance.
Ability to manage multiple priorities with flexibility and professionalism.
Strong communication skills and a passion for delivering outstanding customer service.
Enthusiasm, confidence, and the ability to drive employee success to enhance the food and nutrition team.
Strong organizational skills with the ability to prioritize tasks and take on additional responsibilities as needed.
Associate's Degree or equivalent experience
2 years minimum management experience
2 years minimum functional experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

Responsibilities

Oversee day-to-day patient services operations.
Coordinate tasks through subordinate supervisors and frontline staff.
Deliver high-quality food services in patient meal management operations.
Achieve company and client financial targets and goals.
Develop and maintain strong client and customer relationships.
Create and execute strategic plans to drive operational excellence.
Ensure HACCP, regulatory, and Sodexo standards compliance.
Interact daily with patients, families, and the clinical team to ensure satisfaction.
Foster a positive environment that supports employee engagement and performance.