Patient Services Manager 2
About The Position
Sodexo is seeking an experienced Patient Services Manager 2 to join their healthcare team at NYC Health + Hospitals/Gouverneur, a 295-bed long-term care and rehabilitation facility. This facility offers a decentralized dining model with resident dining rooms on each floor and a traditional cook-serve food production system, serving American and Asian menu selections. The Patient Services Manager 2 will lead a team of approximately 40 union frontline employees, ensuring exceptional meal service, regulatory compliance, and an outstanding resident dining experience. This role reports directly to the General Manager.
Requirements
- Bachelor's degree or equivalent combination of education and experience
- At least three years of progressive management experience in food service or hospitality
- Proven leadership experience supervising frontline employees
- Excellent customer service, communication, and relationship-building skills
- Strong organizational and problem-solving abilities
- Experience coaching, developing, and engaging employees
- A hands-on leadership style with the ability to thrive in a fast-paced healthcare environment
- Associate's Degree or equivalent experience
- 2 years minimum management experience
- 2 years minimum functional experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.
Nice To Haves
- Long-term care or healthcare food service management experience strongly preferred
- Experience managing unionized employees
- Experience leading patient dining, resident dining, or customer service operations
- Knowledge of healthcare food service regulations, HACCP, and quality improvement initiatives
- Passion for enhancing the resident experience through exceptional hospitality and service
Responsibilities
- Lead daily patient dining and resident meal service operations throughout the facility
- Supervise, coach, mentor, and develop approximately 40 union frontline employees
- Ensure meal accuracy, quality, timeliness, and exceptional customer service
- Conduct resident rounding and service recovery to enhance satisfaction and improve the dining experience
- Partner closely with nursing, clinical staff, and hospital leadership to support resident care
- Monitor meal service performance and implement continuous improvement initiatives
- Ensure compliance with HACCP, food safety, sanitation, and regulatory standards
- Assist with employee scheduling, labor management, productivity, and operational reporting
- Foster a culture of accountability, teamwork, compassion, and service excellence
Benefits
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
