Patient Services Manager

Thomas Cuisine

24d•$70,000 - $80,000

About The Position

We are seeking a dedicated and experienced Patient Services Manager. This leadership role oversees the delivery of high-quality nutrition services to patients, ensuring meals and therapeutic diets meet clinical standards and individual needs. The ideal candidate combines strong clinical nutrition knowledge with operational management skills to lead food service teams and enhance patient satisfaction. At Thomas Cuisine, our people are purposeful. They care about food and quality and have a desire to make a positive impact in the world through REAL food. Embark on a rewarding culinary journey with us, where your skills will not only flourish but also contribute significantly to the satisfaction and well-being of our healthcare community. Founded in 1986, Thomas Cuisine is an award-winning, privately held contract food service company. We advocate the healing power of whole foods and believe in preparing scratch-made cuisine fresh each day. Our people are purposeful, they care about food and quality, and have a desire to make a positive impact in the world through REAL food. Embark on a rewarding culinary journey with us, where your skills will not only flourish, but also contribute significantly to the satisfaction and well-being of our growing community. At Thomas Cuisine, we are dedicated to fostering a workplace that is diverse, equitable, inclusive, and where every individual feels a sense of belonging. We know that this commitment is an ongoing journey, and we will strive to improve and adapt as we grow. Our DEIB commitment is not just a statement but a living part of our company culture.

Requirements

Bachelor’s degree in Nutrition, Dietetics, Food Service Management or related field required (Master’s preferred)
3+ years of experience in a clinical nutrition and food service management role, at least 1 year in a supervisory or leadership role.
Strong knowledge of therapeutic diets, clinical nutrition principles, and dietary guidelines for various medical conditions and populations.
Excellent communication and interpersonal skills, with the ability to interact professionally with patients, families, staff, and healthcare providers.
Demonstrated leadership abilities, with experience in staff supervision, training, and performance management.
Detail-oriented with strong organizational and time management skills, able to prioritize tasks and meet deadlines in a fast-paced environment.
Proficiency in healthcare software and nutrition management systems and Microsoft 365.
Knowledge of food safety regulations, sanitation standards, and infection control practices.
Commitment to continuous learning and professional development, staying abreast of current trends and research in clinical nutrition and food service management.

Nice To Haves

Certified Dietary Manager (CDM) credential or ability to obtain one preferred.

Responsibilities

Manage daily operations of patient nutrition services, including meal planning, diet compliance, and food safety.
Collaborate with physicians, nurses, and interdisciplinary teams to support patient care plans.
Supervise and train food service staff, ensuring adherence to regulatory and sanitation standards.
Monitor patient feedback and implement service improvements to enhance satisfaction and outcomes.
Oversee inventory, purchasing, and budget management for dietary services.
Maintain accurate documentation and utilize electronic health records for diet orders and assessments.
Ensure compliance with healthcare regulations, including HIPAA and CMS guidelines.
Other duties as assigned