Patient Services Manager 1
Sodexo Careers•New Haven, CT
•Onsite
About The Position
Sodexo is seeking a Patient Services Manager 1 to join their team at Yale New Haven Health in New Haven, CT. This role is for a motivated, hands-on leader who thrives in a fast-paced healthcare environment, enjoys developing teams, driving operational excellence, and creating an outstanding patient experience. The Patient Services Manager will serve as a key operational leader responsible for delivering exceptional patient dining services while ensuring efficient daily operations.
Requirements
- Previous supervisory or management experience in food service, hospitality, healthcare, or a related operational environment
- Experience leading and developing frontline teams in a fast-paced setting
- Strong communication, organizational, and problem-solving skills
- A passion for delivering exceptional customer service and improving the patient experience
- A willingness to learn, adapt, and grow within a large healthcare organization
- Associate's Degree or equivalent experience
Nice To Haves
- Union management experience is strongly preferred
- Experience with payroll systems and food service technology is a plus
Responsibilities
- Oversee daily patient food service operations, including kitchen support, tray line, meal delivery, and tray retrieval
- Lead, coach, and develop a team of approximately 25 union frontline employees
- Ensure patient meal service meets Sodexo and hospital standards for quality, safety, and customer satisfaction
- Monitor staffing levels, workflow, and operational performance to ensure efficient service delivery
- Manage payroll processes and support daily labor management activities
- Partner with nursing and hospital leadership to enhance the patient experience and resolve service concerns
- Ensure compliance with food safety, sanitation, regulatory, and hospital policies
- Utilize technology platforms to support patient dining operations, reporting, and performance metrics
- Foster a culture of accountability, teamwork, and continuous improvement
Benefits
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
