Patient Services Manager 1
About The Position
Are you a motivated, hands-on leader who thrives in a fast-paced healthcare environment? Do you enjoy developing teams, driving operational excellence, and creating an outstanding patient experience? Sodexo is seeking a Patient Services Manager 1 to join our team at Yale New Haven Health in New Haven, CT—one of the nation's leading academic healthcare systems. This is an excellent opportunity for an emerging leader who is eager to learn, passionate about service excellence, and looking to grow within a global organization. If you're ready to take the next step in your leadership career, we'd love to hear from you! As the Patient Services Manager, you'll serve as a key operational leader responsible for delivering exceptional patient dining services while ensuring efficient daily operations.
Requirements
- Previous supervisory or management experience in food service, hospitality, healthcare, or a related operational environment
- Experience leading and developing frontline teams in a fast-paced setting
- Strong communication, organizational, and problem-solving skills
- A passion for delivering exceptional customer service and improving the patient experience
- A willingness to learn, adapt, and grow within a large healthcare organization
- Associate's Degree or equivalent experience
Nice To Haves
- Union management experience is strongly preferred
- Experience with payroll systems and food service technology is a plus
Responsibilities
- Oversee daily patient food service operations, including kitchen support, tray line, meal delivery, and tray retrieval
- Lead, coach, and develop a team of approximately 25 union frontline employees
- Ensure patient meal service meets Sodexo and hospital standards for quality, safety, and customer satisfaction
- Monitor staffing levels, workflow, and operational performance to ensure efficient service delivery
- Manage payroll processes and support daily labor management activities
- Partner with nursing and hospital leadership to enhance the patient experience and resolve service concerns
- Ensure compliance with food safety, sanitation, regulatory, and hospital policies
- Utilize technology platforms to support patient dining operations, reporting, and performance metrics
- Foster a culture of accountability, teamwork, and continuous improvement
Benefits
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
