PATIENT SERVICES MANAGER, FOOD AND NUTRITION / TRA

Compass Group•Allen Park, MI

12d•$76,000 - $78,000•Onsite

About The Position

As a Patient Service Manager, Integrations Group, you’re the go-to expert for launching, leveling up, and stabilizing patient food service operations across the country. You lead the onboarding of patient service teams onto TouchPoint’s standardized patient services platform bringing consistency, clarity, and confidence to every transition. You’ll work hands-on with teams during operational changes, system implementations, and performance optimization, ensuring patient service programs and concepts, standards, policies and financial controls don’t just roll out, but stick. Once operations are running smoothly and results are strong, you partner with field teams to support on-site execution, ensuring a seamless transition and shared accountability—mission accomplished. This is a national, field-based role, not a permanent unit assignment. It’s built for seasoned patient service operators who love variety, thrive in fast-paced environments, and know how to teach, implement, and elevate performance across multiple locations.

Requirements

B.S. Degree in Nutrition or Hospitality Management or equivalent preferred
Minimum of 7 years of patient service leadership experience; healthcare preferred
Strong knowledge of patient delivery systems, financial controls, and PS analytics
Experience onboarding teams to standardized systems or operating models
Highly organized, self-directed, and comfortable working independently
Dietary Manager Certification required if associate doesn’t have an associate degree or higher in nutrition or dietetics
Ability to travel nationally on a full-time basis

Responsibilities

Lead the onboarding of retail teams onto TouchPoint’s standardized patient service operating platform, setting teams up for long-term success from day one
Implement and reinforce patient services playbook details, tray line standards and policies increasing patient satisfaction scores and that drive consistency and results
Partner with Technology to support MyDining implementations, current system enhancements, and user adoption. Patient rounding with a purpose is a daily task
Complies with federal, state and local health and sanitation regulations and department sanitation procedures while maintaining a clean, sanitary population and contract
Complies with regulatory agencies, including federal, state, and Joint Commission as evidenced by successful completion of surveys with no deficiencies
Ensure financial controls, inventory management, and reporting processes are executed accurately and consistently
Train unit leaders on patient service execution, labor management, and performance tracking best practices
Oversees the evaluation of and discipline of patient food services employees, as applicable and according to departmental policy
Complies with dietary restrictions on special or modified diets to ensure optimal food preferences are met within guidelines of diet order limitations
Completes all required documentation, reports and logs in a timely, professional and thorough manner
Identify performance gaps and implement corrective actions to improve patient services scores and staffing and overall patient service performance
Stabilize operations during transitions and confidently transition ownership back to regional leadership teams while Follows facility and department infection control P&P
Complies with production, safety handling and quality food standards related to patient food services
Follows facility and department safety policies and procedures to include occurrence reporting
Participates and attends all departmental meetings, staff development, and professional programs, as appropriate
Adheres to Emergency Preparedness Program. Participates in disaster drills as appropriate
Understanding Patient Satisfaction monitoring (ie, Press Ganey, PRC, Qualtrics, etc)
Follows the facility’s protocols for Hazardous Materials and Waste Program.
Adheres to facility confidentiality, HIPAA and patient rights policies
Performs other tasks that may be assigned