PATIENT SERVICES MANAGER, FOOD AND NUTRITION - HOSPITALS

Compass Group•Dearborn Heights, MI

About The Position

As a Bench Patient Services Manager, you will provide leadership and operational support for Patient Services teams across acute care hospital accounts in the Detroit metro area. This role floats between locations based on business needs, including vacancies, new account openings, PTO coverage, performance stabilization, or special initiatives. You will assist in leading daily patient meal operations, ensuring meals are delivered accurately and on time while maintaining compliance with clinical, regulatory, and patient satisfaction standards. This role partners closely with clinical, culinary, and operations teams to deliver a high‑quality patient dining experience.

Nice To Haves

Minimum of one (1) year of foodservice management experience in an acute care hospital or long‑term care/senior living setting
Associate degree with one (1) year of related foodservice experience or Bachelor’s degree in foodservice technology, foodservice management, nutrition, or a related field
Certified Dietary Manager (CDM), Registered Diet Technician (DTR), or Registered Dietitian (RD) preferred
ServSafe® Certification desirable
Proficiency with Microsoft Office applications and experience using electronic medical records (EMR) and diet office systems

Responsibilities

Establish patient foodservice goals and support the implementation of patient meal service processes based on medical direction and patient population needs
Assist with hiring, directing, coaching, training, and developing patient services team members
Ensure compliance with physician‑ordered diets, including special and modified diets, while accommodating patient food preferences within diet order limitations
Support patient satisfaction initiatives and ensure patient services staff contribute to achieving established satisfaction goals
Maintain compliance with all regulatory requirements, including federal, state, and accrediting agenciesAdhere to facility confidentiality, HIPAA regulations, and patient rights policies
Participate in and/or lead patient satisfaction initiatives, departmental meetings, and facility‑wide Quality Assurance and Performance Improvement (QAPI) programs
Perform additional duties as assigned based on operational needs