Patient Services Manager 2

Sodexo•Cincinnati, OH

6d•$64,600 - $83,600•Onsite

About The Position

Sodexo is seeking a Patient Services Manager 2 to provide operational leadership at UC Medical Center located in Cincinnati, OH. Sodexo offers a range of services to healthcare facilities, including food, nutrition, environmental, facilities management, healthcare technology management, retail, and patient experience services. Employees at our healthcare sites play a crucial role in enhancing patient experience and well-being.

Requirements

excellent leadership and communication skills with the ability to maintain the highest of standards and implement company policies
strong management skills, preferably in healthcare
Associate's Degree or equivalent experience
2 years minimum management experience
2 years minimum functional experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

Nice To Haves

knowledge of nutrition and specialized diets and experience with oversight of diet offices is a plus

Responsibilities

evaluate and develop service levels for the overall Patient Services Program targeted to exceed patient and customer satisfaction
oversee Sodexo’s Patient Dining Program and daily meal rounding inclusive of service recovery
collaborate with clinical, food service, and interdisciplinary teams to enhance the patient experience
perform tray assessments to ensure food quality and presentation and tray accuracy
exceed Sodexo standards for Gold Checks and achieve successful regulatory inspections and audits
perform management functions that include direct supervision of hourly associates including employee development