Patient Services Manager 2

Sodexo•Winston-Salem, NC

1d•$58,055 - $75,130•Onsite

About The Position

Sodexo has an exceptional career opportunity for a Patient Services Manager 2 to join our team at the Wake Forest Baptist Medical Center in Winston Salem, NC. Atrium Health Wake Forest Baptist is an 900+ bed academic medical center and health system located in Winston-Salem, North Carolina, and part of Charlotte-based Atrium Health. It is the largest employer in Forsyth County, with more than 19,220 employees and a total of 198 buildings on 428 acres.

Requirements

Excellent leadership and communication skills with the ability to maintain the highest of standards and implement company policies.
Passion for our patients and customers to ensure our Sodexo CARES (Compassion, Accountability, Respect, Enthusiasm and Service) behaviors are followed daily.
Computer Skills/Microsoft Office skills- a must
Knowledge of nutrition and specialized diets.
Experience with oversight of diet offices.
Strong management skills, preferably in health care.
Associate's Degree or equivalent experience
2 years minimum management experience
2 years minimum functional experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

Responsibilities

Evaluate and develop service levels for the overall Patient Services Program targeted to exceed patient and customer satisfaction.
Oversee Sodexo’s Patient Dining Program and daily meal rounding inclusive of service recovery.
Collaborate with clinical, food service and interdisciplinary teams to enhance the patient experience.
Perform tray assessments to ensure food quality and presentation and tray accuracy.
Exceed Sodexo standards for Gold Checks and achieve successful regulatory inspections and audits.
Perform management functions that include direct supervision of hourly associates including employee development.