Patient Services Manager 2

Sodexo•Edison, NJ

4d•$77,605 - $92,000•Onsite

About The Position

Sodexo is seeking an experienced Patient Dining Services Manager 2 for Food and Nutrition Services to lead daily patient services operations for our food team at HMH JFK University Medical Center located in Edison, New Jersey. JFK University Medical Center is a 499 bed non-profit, acute care hospital. It is a member of the Hackensack Meridian Health system and operates as a teaching hospital for complex neurological and rehabilitation care. This role blends operational leadership with service excellence in a healthcare setting. You’ll oversee mailroom services alongside patient dining operations, ensuring efficient workflows, regulatory compliance, and a consistently positive experience for patients, staff, and visitors. Accountable for managing people, setting direction and deploying resources; typically is responsible for performance evaluation, pay reviews and hire/fire decisions. Results are primarily achieved through the work of others and typically depend on the manager's ability to influence and negotiate with parts of the organization. Progression within Career Band reflects acquisition of broad technical expertise, business and industry knowledge, and process and people leadership capabilities. Accountable for business, functional or operational areas, processes or programs, which may include dotted-line or matrixed management.

Requirements

Associate degree or equivalent experience
2 years of Management Experience
2 years of Related Experience
Experience guiding frontline teams within service-driven operations such as mailroom, dining, or healthcare support services.
Knowledge of patient dining workflows, food safety, sanitation, and clinical nutrition standards.
Background in staff scheduling, onboarding, and day-to-day operational coordination.
Commitment to service excellence through patient engagement, rounding, and quality monitoring.
Organizational skills that support workflow management, performance standards, and continuous improvement.

Responsibilities

Lead daily patient services operations for the food team.
Oversee mailroom services alongside patient dining operations.
Ensure efficient workflows, regulatory compliance, and a consistently positive experience for patients, staff, and visitors.
Manage people, set direction, and deploy resources.
Conduct performance evaluations and pay reviews.
Make hire/fire decisions.
Influence and negotiate with parts of the organization.
Manage business, functional, or operational areas, processes, or programs.