PATIENT SERVICES MANAGER
About The Position
Morrison Healthcare, a Compass Healthcare company, is a leader in healthcare food and nutrition services, serving over 1,000 hospitals and healthcare systems nationwide. With over 31,000 associates, Morrison focuses on creating personalized dining experiences for patients and in their cafés to advance healing and health. The company has a long history of serving major health systems, leveraging culinary, nutritional, and operational expertise. Morrison has been recognized as one of Modern Healthcare’s Best Places to Work and a Top 125/APEX Award Training Organization. The company serves over 600 million meals annually with a large team of registered dietitians and executive chefs. This position is eligible for an Employee Referral Bonus. Interested employees can refer qualified candidates through PeopleHub and email [email protected] for guidelines and policies. Job Summary: Patient Services Manager Bring Your Hospitality Leadership to Healthcare We are seeking an energetic, service-focused Patient Services Manager to lead our Patient Services Team in an acute-care hospital. This is an excellent opportunity for a hospitality leader who excels at creating great customer experiences, building strong teams, and delivering consistent service in a fast-paced environment. Experience in hotels, restaurants, senior living, healthcare, or other high-touch service settings is strongly valued.
Requirements
- Strong customer service and hospitality leadership background
- Experience managing and developing frontline teams
- Excellent communication, problem-solving and relationship-building skills
- Foodservice management experience preferred
- Acute-care experience is helpful, but not required
- Associate degree with related experience or bachelor’s degree in hospitality, foodservice management or a related field
- CDM, DTR or RD credential preferred
- ServSafe certification preferred
- Comfortable using Microsoft Office, electronic medical records and diet-office systems
Nice To Haves
- Acute-care experience is helpful, but not required
- CDM, DTR or RD credential preferred
- ServSafe certification preferred
Responsibilities
- Lead daily patient dining and meal-service operations
- Hire, train, coach and develop the Patient Services Team
- Create a welcoming, responsive experience for patients and families
- Partner with clinical teams to ensure dietary needs and preferences are met
- Drive patient satisfaction and service-recovery efforts
- Maintain high standards for food quality, presentation and sanitation
- Support department goals, quality-improvement programs and hospital initiatives
- Ensure compliance with HIPAA, patient-rights policies and regulatory standards
Benefits
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Flexible Time Off
- Paid Parental Leave
- Holiday Time Off (varies by site/state)
- Personal Leave
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
