Patient Services Manager 2

Sodexo Careers•New York, NY

1d•Onsite

About The Position

Sodexo is seeking an experienced Patient Services Manager 2 to join their team at NYC Health + Hospitals/Coler, a premier long-term care and rehabilitation facility. This role is for a healthcare leader passionate about patient satisfaction, employee development, and operational excellence. The Patient Services Manager 2 will report to the General Manager and oversee approximately 90 union frontline employees, ensuring exceptional patient meal service, regulatory compliance, and an outstanding patient experience. This position is part of a collaborative leadership team focused on delivering high-quality dining services that impact patient care.

Requirements

Bachelor's degree or equivalent combination of education and experience
At least three years of progressive management experience in healthcare food service, hospitality, or a related field
Proven success managing large frontline teams
Excellent leadership, communication, and employee coaching skills
Strong organizational, problem-solving, and customer service abilities
Experience managing labor, productivity, and operational performance
A hands-on leadership style with the ability to thrive in a fast-paced healthcare environment
Associate's Degree or equivalent experience
2 years minimum management experience
2 years minimum functional experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

Nice To Haves

Healthcare or long-term care food service management experience
Experience managing unionized employees
Experience leading patient dining or resident dining operations
Knowledge of HACCP, food safety, and healthcare regulatory standards
Passion for delivering exceptional patient experiences through hospitality-focused service

Responsibilities

Lead daily patient dining operations and meal service delivery
Supervise, coach, mentor, and develop approximately 90 union frontline employees
Ensure meal accuracy, quality, timeliness, and exceptional patient service
Conduct patient rounding and service recovery to enhance the patient experience
Partner closely with nursing, clinical staff, dietitians, and hospital leadership
Monitor patient satisfaction metrics and implement continuous improvement initiatives
Ensure compliance with HACCP, food safety, sanitation, infection prevention, and regulatory standards
Manage employee scheduling, staffing, productivity, and labor performance
Foster a culture of accountability, teamwork, safety, and service excellence