Patient Services Liaison
About The Position
Care Access is working to make the future of health better for all. With hundreds of research locations, mobile clinics, and clinicians across the globe, we bring world-class research and health services directly to communities that often face barriers to care. We are dedicated to ensuring that every person has the opportunity to understand their health, access the care they need, and contribute to the medical breakthroughs of tomorrow. With programs like Future of Medicine, which makes advanced health screenings and research opportunities accessible to communities worldwide, and Difference Makers, which supports local leaders to expand their community health and wellbeing efforts, we put people at the heart of medical progress. Through partnerships, technology, and perseverance, we are reimagining how clinical research and health services reach the world. Together, we are building a future of health that is better and more accessible for all. To learn more about Care Access, visit www.CareAccess.com. This role serves as the primary liaison between patients, site staff, and clinical teams, ensuring a high-quality patient experience and efficient coordination of clinical trial visits. This person’s responsibility includes all patient service functionality including scheduling patients, handling the various software and applications, helping patients with applications, and diaries. The position involves close cooperation with researchers and study coordinators to ensure the highest quality of care.
Requirements
- Ability to communicate and work effectively with a diverse team of professionals
- Strong organizational skills: Able to prioritize, delegate, direct, support, assign and evaluate others work and follow through on assignments
- Communication Skills: Strong verbal and written communication skills as evidenced by positive interactions with coworkers, management, patients, and vendors
- Team Collaboration Skills: Work effectively and collaboratively with other team members to accomplish mutual goals. Bring positive and supportive attitude to achieving these goals
- Strong computer skills with demonstrated abilities using clinical trials database, MS word and excel
- Ability to balance tasks with competing priorities
- Critical thinker and problem solver
- Curiosity and passion to learn, innovate, able to take thoughtful risks and get things done
- Friendly, outgoing personality with the ability to maintain a positive attitude under pressure
- High level of self-motivation, energy and possess a high degree of urgency.
- Ability to work independently in a fast-paced environment with minimal supervision
- Ability to adapt to changes in responsibilities and workloads.
- Must have a patient service mentality
- Must be Bilingual in Spanish
- GED or high school diploma.
- Prior experience in healthcare, clinical trials, or administrative office work preferred.
- 2+ years of experience in patient services, clinical coordination, or a healthcare-related role.
- Experience in clinical trials or research setting is preferred.
- Understanding of HIPAA and patient privacy standards.
- Experience utilizing technology (electronic scheduling systems)
- Knowledge of Microsoft tools (Excel, Word, PowerPoint, Outlook, ...)
Responsibilities
- Greet patients and visitors, answer incoming calls.
- Address patient inquiries and concerns with professionalism, empathy, and discretion; escalate complex cases to appropriate clinical or operational leadership as needed
- Maintain accurate site calendars and patient visit diaries, ensuring alignment across investigators, coordinators, and site staff.
- Coordinate, schedule, confirm, and reschedule patient visits in alignment with protocol requirements and site capacity
- Support patient use of study-related applications, diaries, and required documentation as required if delegated on the study
- Perform day-to-day administrative tasks to support smooth site operations, including documentation preparation, filing, and record maintenance
- Prepare visit-specific materials, documents, and devices in accordance with visit schedules and study protocols supporting site operations
- Ensure accurate registration of appointments and timely updates in operational systems
- Work closely with investigators and site staff to ensure seamless patient flow and visit execution
- Build and maintain strong relationships with patients to support retention and a positive site experience
- Assist with scheduling, filing, and general office management.
- Prepare documents, reports, and forms to support site operations and clinical trial compliance.
- Helping to advance the Future of Medicine program by supporting innovative healthcare screenings and guiding patients through a seamless care experience
- Cooperate with external service providers (e.g., couriers, cleaning services, equipment suppliers) to support site readiness
Benefits
- Paid Time Off (PTO) and Company Paid Holidays
- 100% Employer paid medical, dental, and vision insurance plan options
- Health Savings Account and Flexible Spending Accounts
- Bi-weekly HSA employer contribution
- Company paid Short-Term Disability and Long-Term Disability
- 401(k) Retirement Plan, with Company Match
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
