Patient Services Liaison

Care Access•Tyler, TX

17h•Onsite

About The Position

Care Access is dedicated to improving healthcare accessibility and advancing medical research globally. With a network of research locations and mobile clinics, we aim to bring world-class services to underserved communities. Our programs, like Future of Medicine and Difference Makers, focus on making advanced health screenings and research opportunities accessible, while supporting community health initiatives. We are committed to a future of health that is better and more accessible for everyone.

Requirements

Ability to communicate and work effectively with a diverse team of professionals.
Strong organizational skills: Able to prioritize, delegate, direct, support, assign and evaluate others work and follow through on assignments.
Strong verbal and written communication skills as evidenced by positive interactions with coworkers, management, patients, and vendors.
Work effectively and collaboratively with other team members to accomplish mutual goals. Bring positive and supportive attitude to achieving these goals.
Strong computer skills with demonstrated abilities using clinical trials database, MS word and excel.
Ability to balance tasks with competing priorities.
Critical thinker and problem solver.
Curiosity and passion to learn, innovate, able to take thoughtful risks and get things done.
Friendly, outgoing personality with the ability to maintain a positive attitude under pressure.
High level of self-motivation, energy and possess a high degree of urgency.
Ability to work independently in a fast-paced environment with minimal supervision.
Ability to adapt to changes in responsibilities and workloads.
Must have a patient service mentality.
Minimum requirement: GED or high school diploma.
2+ years of experience in patient services, clinical coordination, or a healthcare-related role.
Understanding of HIPAA and patient privacy standards.
Experience utilizing technology (electronic scheduling systems).
Knowledge of Microsoft tools (Excel, Word, PowerPoint, Outlook, ...).

Nice To Haves

Prior experience in healthcare, clinical trials, or administrative office work preferred.
Experience in clinical trials or research setting is preferred.

Responsibilities

Greet patients and visitors, answer incoming calls.
Address patient inquiries and concerns with professionalism, empathy, and discretion; escalate complex cases to appropriate clinical or operational leadership as needed.
Maintain accurate site calendars and patient visit diaries, ensuring alignment across investigators, coordinators, and site staff.
Coordinate, schedule, confirm, and reschedule patient visits in alignment with protocol requirements and site capacity.
Support patient use of study-related applications, diaries, and required documentation as required if delegated on the study.
Perform day-to-day administrative tasks to support smooth site operations, including documentation preparation, filing, and record maintenance.
Prepare visit-specific materials, documents, and devices in accordance with visit schedules and study protocols supporting site operations.
Ensure accurate registration of appointments and timely updates in operational systems.
Work closely with investigators and site staff to ensure seamless patient flow and visit execution.
Build and maintain strong relationships with patients to support retention and a positive site experience.
Assist with scheduling, filing, and general office management. Prepare documents, reports, and forms to support site operations and clinical trial compliance.
Help advance the Future of Medicine program by supporting innovative healthcare screenings and guiding patients through a seamless care experience.
Cooperate with external service providers (e.g., couriers, cleaning services, equipment suppliers) to support site readiness.