Patient Services Lead

Sutter Health•San Francisco, CA

1d•Onsite

About The Position

Supports, organizes and coordinates the overall operation of Patient Services, including staffing and work assignments of patient services representatives, assistants and interns. Supports updates to policies, procedures and protocols to streamline workflow, improve efficiency, and strengthen quality assurance. Ensures the timely delivery of services to patients and oversees the efficient operation of the department. Serves as the liaison between Patient Services and staff, physicians, patients, family and other employees. Ensures services are provided in a manner consistent with best practices, accreditation standards and State and Federal regulations. Adheres to all organizational, local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while delivering patient care. This role is intended for use by employees employed by an outpatient facility.

Requirements

HS Diploma or equivalent education/experience
4 years of recent relevant experience.

Nice To Haves

Equivalent experience will be accepted in lieu of the required degree or diploma.

Responsibilities

Supports, organizes and coordinates the overall operation of Patient Services, including staffing and work assignments of patient services representatives, assistants and interns.
Supports updates to policies, procedures and protocols to streamline workflow, improve efficiency, and strengthen quality assurance.
Ensures the timely delivery of services to patients and oversees the efficient operation of the department.
Serves as the liaison between Patient Services and staff, physicians, patients, family and other employees.
Ensures services are provided in a manner consistent with best practices, accreditation standards and State and Federal regulations.
Adheres to all organizational, local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while delivering patient care.