PATIENT SERVICES LEAD (FULL TIME)

Compass Group•Panama City, FL

19h•Onsite

About The Position

TouchPoint Support Services, part of Compass Healthcare, is hiring for full-time Patient Services Lead positions at Ascension Sacred Heart Bay Medical. The mission of TouchPoint is to serve up hospitality for patients, families, and visitors at Ascension Health hospitals across the U.S. Patient Services Leads are responsible for coordinating patient meal service and special requests and needs for the Patient Dining Program. They ensure that Patient Dining Associates are adequately trained and that units are properly staffed to provide service. This role is a huge part of creating a culture of comfort and compassion in the healthcare environment, taking care of patients’ special requests and nutritional needs.

Requirements

Ability to communicate and read documents such as safety rules, procedure manuals, and operation and maintenance instructions.
Aptitude for effectively operating hospital’s admission, discharge and transfer (ADT) system, and other computer-based systems, which manage patient care records.
The associate must occasionally lift and/or move up to 100 pounds, as well as maneuver and push food delivery carts.

Nice To Haves

Prior patient and supervisory experience is preferred.

Responsibilities

Oversees systems and processes to ensure that the strategic and operational objectives of the Patient Dining Program service are accomplished.
Supervise Patient Dining Associates and ensure they provide services that include helping patients make menu selections, assemble, and deliver/pick-up their meal trays.
Work with the caregivers and culinary team to determine menu alternatives for patients with food allergies and sensitivities; cultural, ethnic and religious preferences; or when a patient inquires about additional selections.
Interacts with nursing and evaluates on a daily basis patient meal selection, tray completion, tray delivery and tray retrieval process.
Is responsive to patients' needs at all times. Communicate problems or concerns with patients to appropriate personnel in a timely manner, following department procedures.
Assist dietitians, such as helping monitor patients who cannot eat food through their mouth, are on liquid diets or have a specific calorie count to manage.
Adhere to facility confidentiality and the patient’s rights policy as outlined in the facility’s Health Insurance Portability and Accountability Act (HIPAA) policies and procedures.
Complies with regulatory agency standards, including federal, state and JCAHO.
Follow Hazard Analysis Critical Control Point (HACCP) guidelines, a prevention based food safety system for meal assembly and distribution.
Comply with federal, state and local health and sanitation regulations, as well as department sanitation procedures.
Complete all daily, weekly or monthly reports as outlined in the Morrison Healthcare policies and procedures.
Conduct daily associate team meetings following Morrison’s branded GR8 Start Meeting guidelines and template.
Performs other duties as assigned.

Benefits

Retirement Plan
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
Medical (for full-time positions)
Dental (for full-time positions)
Vision (for full-time positions)
Life Insurance/AD (for full-time positions)
Disability Insurance (for full-time positions)
Commuter Benefits (for full-time positions)
Employee Assistance Program (for full-time positions)
Flexible Spending Accounts (FSAs) (for full-time positions)
Paid and/or unpaid time off benefits (in accordance with applicable federal, state, and local laws)