PATIENT SERVICES LEAD (FULL TIME)

Compass Group

21h•Onsite

About The Position

We are hiring immediately for a full time PATIENT SERVICES LEAD position at UVA Haymarket Medical - 15225 Heathcote Boulevard, Haymarket, VA 20169. The schedule is full time, with days and hours varying, and rotating weekends included. Previous food service experience is preferred but not required. Perks include no late nights and willingness to train. The pay range is $18.00 per hour to $21.00 per hour. Morrison Healthcare, a Compass Healthcare company, values caring for people, fostering belonging, and creating moments that truly matter. For over 70 years, Morrison has supported health systems nationwide with culinary, nutritional, and operational expertise, with more than 31,000 dedicated team members. Patient Services Leads are responsible for coordinating patient meal service and special requests for the Patient Dining Program, ensuring Patient Dining Associates are trained and units are properly staffed. They play a crucial role in creating a culture of comfort and compassion in the healthcare environment by addressing patients’ special requests and nutritional needs.

Requirements

Ability to communicate and read documents such as safety rules, procedure manuals, and operation and maintenance instructions.
Aptitude for effectively operating hospital’s admission, discharge and transfer (ADT) system, and other computer-based systems, which manage patient care records.
The associate must occasionally lift and/or move up to 100 pounds, as well as maneuver and push food delivery carts.

Nice To Haves

Previous food service experience

Responsibilities

Oversees systems and processes to ensure that the strategic and operational objectives of the Patient Dining Program service are accomplished.
Supervise Patient Dining Associates and ensure they provide services that include helping patients make menu selections, assemble, and deliver/pick-up their meal trays.
Work with the caregivers and culinary team to determine menu alternatives for patients with food allergies and sensitivities; cultural, ethnic and religious preferences; or when a patient inquires about additional selections.
Interacts with nursing and evaluates on a daily basis patient meal selection, tray completion, tray delivery and tray retrieval process.
Is responsive to patients' needs at all times. Communicate problems or concerns with patients to appropriate personnel in a timely manner, following department procedures.
Assist dietitians, such as helping monitor patients who cannot eat food through their mouth, are on liquid diets or have a specific calorie count to manage.
Adhere to facility confidentiality and the patient’s rights policy as outlined in the facility’s Health Insurance Portability and Accountability Act (HIPAA) policies and procedures.
Complies with regulatory agency standards, including federal, state and JCAHO.
Follow Hazard Analysis Critical Control Point (HACCP) guidelines, a prevention based food safety system for meal assembly and distribution.
Comply with federal, state and local health and sanitation regulations, as well as department sanitation procedures.
Complete all daily, weekly or monthly reports as outlined in the Morrison Healthcare policies and procedures.
Conduct daily associate team meetings following Morrison’s branded GR8 Start Meeting guidelines and template.
Performs other duties as assigned.

Benefits

Retirement Plan
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identify Theft Protection
Pet Insurance
Critical Illness Insurance
Accident Insurance
Hospital Indemnity Insurance
Legal Services
Choice Auto and Home Program
Medical
Dental
Vision
Life Insurance/AD
Disability Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws