PATIENT SERVICES LEAD (FULL TIME)

Compass Group•Charleston, SC

1d•Onsite

About The Position

We are hiring immediately for full time PATIENT SERVICES LEAD positions at MUSC Ashley River Tower in Charleston, SC. The schedule is full time with open availability preferred, including varying AM and PM shifts and rotating weekends. No previous experience is required, and training will be provided. The fixed pay rate is $19.00 per hour. Morrison Healthcare, a Compass Healthcare company, fosters a culture that values caring for people, belonging, and creating meaningful moments. The role's purpose is to nourish patients, caregivers, and communities by upholding high standards of detail, quality, and excellence in meal service. Morrison Healthcare has over 70 years of experience supporting health systems nationwide with culinary, nutritional, and operational expertise, boasting over 31,000 team members. Patient Services Leads are responsible for coordinating patient meal service, managing special requests and nutritional needs within the Patient Dining Program. They ensure Patient Dining Associates are trained and units are properly staffed, contributing to a compassionate healthcare environment.

Requirements

Ability to communicate and read documents such as safety rules, procedure manuals, and operation and maintenance instructions.
Aptitude for effectively operating hospital’s admission, discharge and transfer (ADT) system, and other computer-based systems, which manage patient care records.
The associate must occasionally lift and/or move up to 100 pounds, as well as maneuver and push food delivery carts.

Responsibilities

Oversees systems and processes to ensure that the strategic and operational objectives of the Patient Dining Program service are accomplished.
Supervise Patient Dining Associates and ensure they provide services that include helping patients make menu selections, assemble, and deliver/pick-up their meal trays.
Work with the caregivers and culinary team to determine menu alternatives for patients with food allergies and sensitivities; cultural, ethnic and religious preferences; or when a patient inquires about additional selections.
Interacts with nursing and evaluates on a daily basis patient meal selection, tray completion, tray delivery and tray retrieval process.
Is responsive to patients' needs at all times. Communicate problems or concerns with patients to appropriate personnel in a timely manner, following department procedures.
Assist dietitians, such as helping monitor patients who cannot eat food through their mouth, are on liquid diets or have a specific calorie count to manage.
Adhere to facility confidentiality and the patient’s rights policy as outlined in the facility’s Health Insurance Portability and Accountability Act (HIPAA) policies and procedures.
Complies with regulatory agency standards, including federal, state and JCAHO.
Follow Hazard Analysis Critical Control Point (HACCP) guidelines, a prevention based food safety system for meal assembly and distribution.
Comply with federal, state and local health and sanitation regulations, as well as department sanitation procedures.
Complete all daily, weekly or monthly reports as outlined in the Morrison Healthcare policies and procedures.
Conduct daily associate team meetings following Morrison’s branded GR8 Start Meeting guidelines and template.
Performs other duties as assigned.