Patient Services Inbound Representative

Philips•Malvern, PA

6d•$19 - $29•Onsite

About The Position

Bring your passion for making a meaningful difference in people's lives to the forefront in this vital role, where you will be the first point of contact for patients using ECG Solutions' heart monitors, providing crucial support and care. Your role: Deliver exceptional, patient-focused support via phone or chat, addressing inquiries and resolving concerns related to services and monitors, including technical assistance and device activation. Accurately logs incoming calls, chats, and emails, documenting all support interactions in detail to ensure clear follow-up and effective issue resolution Collaborate within the Patient Services department to meet performance goals and maintain a high level of service in a team-oriented environment. Initial training/nesting spans 7 weeks, Monday to Friday, 9:00am to 5:30pm EST, under the mentorship of an Educator in a structured, hands-on setting. Following training, you will enter a 4-week ramp-up period, working Sunday-Thursday from 9:00am to 5:30pm EST with a holiday rotation.

Requirements

High school diploma or vocational education or a General Education Diploma (GED).
1+ years of experience in customer service and/or product support.
Strong proficiency in Microsoft Office applications.
Strong technical acumen.
Excellent computer skills.
Ability to efficiently navigate multiple technical platforms simultaneously while adapting to change with ease.
Excellent communicator with meticulous attention to detail and a commitment to delivering high‑quality work.
Collaborative mindset and the ability to thrive in a dynamic, fast‑paced environment.
Consistently demonstrate patience and empathy in support interactions, ensuring a positive experience for all.
Must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

Nice To Haves

Experience in a call center is a plus.
Experience with Salesforce is a plus.
Skills in troubleshooting and providing technical support are preferred.

Responsibilities

Deliver exceptional, patient-focused support via phone or chat, addressing inquiries and resolving concerns related to services and monitors, including technical assistance and device activation.
Accurately logs incoming calls, chats, and emails, documenting all support interactions in detail to ensure clear follow-up and effective issue resolution
Collaborate within the Patient Services department to meet performance goals and maintain a high level of service in a team-oriented environment.