Patient Services Inbound Call TeamEVENINGS 2pm-7pm
About The Position
Dinosaur Dental is seeking friendly, patient, and dependable individuals to join their Patient Services Team, specifically for evening shifts from 2pm to 7pm. The role involves answering incoming calls, scheduling appointments, assisting with patient questions regarding treatment, insurance, and payment plans, verifying insurance information, conducting outbound calls for reminders and outreach, and documenting patient interactions. The company provides full training in scheduling, patient communication, workflows, and insurance basics, with compensation during training. The ideal candidate will have a positive, patient-centered attitude, a passion for helping families, a friendly and reassuring communication style, strong phone skills, the ability to multitask and stay organized, and a strong work ethic. A High School Diploma or GED is required, and experience in pediatrics, dental, or customer service is a plus but not necessary.
Requirements
- Positive, patient-centered attitude with a genuine passion for helping patients
- Friendly, calm, and reassuring communication style
- Strong phone skills and the ability to build trust and rapport quickly
- Ability to multitask, stay organized, and maintain accuracy in a fast-paced environment
- Self-motivated, dependable, and results-focused
- Strong attention to detail and ability to follow structured processes
- Integrity, accountability, and a strong work ethic
- High School Diploma or GED required
Nice To Haves
- Pediatric, dental, or customer service experience is a plus but not required
Responsibilities
- Answer incoming calls with warmth, professionalism, and a family-friendly approach
- Schedule appointments
- Assist with general questions about treatment, insurance, payment plans, etc
- Verify basic insurance information
- Conduct outbound calls for appointment reminders, follow-ups, and unscheduled treatment outreach
- Accurately document patient interactions and maintain organized, up-to-date records
- Collaborate with clinical and business team members to ensure a smooth and positive experience for every patient
Benefits
- Family-owned practice with a supportive, fun, and team-oriented culture
- 401(k) with company match
- Bonus potential based on performance
- Paid Time Off and Employee Assistance Program
- Company-sponsored events throughout the year
- On-the-job training and opportunities for advancement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
