Patient Services Coordinator

Illinois Bone and Joint Institute LLC•New Lenox, IL

7d•$17 - $22•Onsite

About The Position

Illinois Bone & Joint Institute, LLC (IBJI), founded in 1991, is the largest orthopedic group practice in Illinois. With more than 150 physicians in every orthopedic specialty, IBJI offers care for adults and children from some of the most accomplished and respected orthopedists in the country. Serving northern Illinois and northwest Indiana with over 100 locations, IBJI makes it easy to access care. Our headquarters is in Park Ridge, Illinois, a northwest suburb of Chicago. Our clinical services include advanced MRI imaging, pain management, non-surgical and surgical treatment plans, rheumatology, physical therapy, occupational therapy, wellness, and sports and sports training. Ortho Access walk-in clinics provide same day care for orthopedic injuries. Comprehensive care offered all in one place enables physicians, therapists and staff to work closely together, so that patients and families achieve better outcomes. Collaborative care is also more efficient. In many cases, IBJI services are substantially less expensive than those provided by large healthcare systems and emergency rooms. IBJI's dedicated physicians and staff pair cutting edge technology with modern practice techniques to offer the most beneficial and effective means of recovery. This integration allows us to perform a full-range of collaborative and comprehensive services that directly impact our patients quality of life. IBJI wants to help you move better, so you can live better. Thanks to our continued growth and expansion, IBJI is excited to announce a Patient Services Coordinator position with our New Lenox Physical and Occupational Therapy team. We would love to talk to you about joining our team as a Patient Services Coordinator if you: Thrive in a fast paced, multifaceted public-engaging environment Want to work in a culture of “Trust, Respect and Pride” Are professional, positive, engaging, and personable Demonstrate professional verbal and written communication Move easily through multiple technical software platforms Skills/experience that transfer well to the Patient Services Coordinator role Fast Paced Healthcare, Wellness/Spa Front Desk Hospitality Industry Front Office/Guest Services Fast paced food service industry - waitresses, hostesses, bartenders, baristas Expectations Face to face and over the phone patient contact as it relates to scheduling requests, collecting patient balances and communicating insurance benefits Provide daily support to the management and staff as needed Manage heavy phone reception, scanning/emailing, faxing, and other clerical duties Available to work every shift (opening, mid and closing) between 6:30am to 8:00pm Monday through Thursday; 7:00am to 5:30pm on Fridays Occasional travel to nearby clinics to assist with Front Desk Coverage NO WEEKENDS! What you can expect from us A positive team environment with colleagues and managers committed to your success Gain skills in multiple areas of Administrative Operations and Patient Care Leadership Development pathways Provide support for our communities with our philanthropic group - IBJI Cares Career growth - as IBJI continues to grow, so do opportunities Summary The main focus of the Patient Services Coordinator II position is to deliver exceptional patient-centered customer service and to support IBJI teams. This position is responsible for accurate registration, optimal patient scheduling, training/mentoring of new staff, escalating issues, and other office duties that contribute to a great patient experience, a positive team atmosphere, and achieve company goals.

Requirements

High school diploma or equivalent required
Minimum three years experience in customer service role required (medical office experience is a plus)
Minimum 1 year in a patient services related role preferred
EHR experience with Epic experience preferred
Knowledge in medical terminology preferred
Ability to handle highly confidential, sensitive and non-routine information
Familiarity with scheduling and rearranging appointments
Possess good working knowledge of Microsoft Office and Windows-based computer applications.
Insurance payer and eligibility knowledge
Must be a team player
Able to work in a fast-paced environment and have a flexible schedule as needed
Neat, professional appearance
Strong written and verbal communication skills
Results oriented with concern for appropriate process.
Willingness to attend and successfully complete ongoing training required to maintain responsibilities.

Nice To Haves

Associates degree preferred (healthcare concentration field a plus)

Responsibilities

Welcome patients and visitors to IBJI by providing and maintaining the highest quality customer service experience
Preparing paperwork to facilitate efficient operation and excellent customer service
Answering general inquiries
Appointment scheduling
Phone reception, patient triage, and escalation to appropriate staff
Registration/pre-registration procedures to include the review of patient demographics, insurance and advising patient to provide any necessary documents
Preparing paperwork to facilitate efficient operation and excellent customer service
Check in/out procedures
Patient chart management
Collection/posting of patient responsibility payments (including copays and deductibles)
Insurance verification and Referral management as required
Assist in training staff and mentoring new employees within department
Maintains clean and safe work environment
Other office duties as assigned