Patient Services Coordinator - Ambulatory Business Services

UT MD Anderson Cancer Center•Houston, TX

23h•Hybrid

About The Position

The Ambulatory Business Services Department at MD Anderson Cancer Center plays a vital role in ensuring patients receive seamless, compassionate, and efficient support throughout their care journey. Ambulatory Business Services staff are dedicated to managing the business side of patient care so that individuals and families can focus on healing. By working closely with clinical teams, they help reduce administrative stress for patients, ensuring that access to world-class cancer treatment is as smooth as possible.

Requirements

High school diploma or equivalent.
Three years of relevant work experience.
May substitute additional education for required experience on a one-to-one basis.
Must pass pre-employment skills test as required and administered by Human Resources.
Outstanding communication and interpersonal skills to engage with patients, families, and healthcare professionals.
Strong organizational abilities and attention to detail in managing multiple priorities.
A commitment to maintaining confidentiality, professionalism, and a focus on patient satisfaction.

Nice To Haves

Experience with scheduling systems or electronic medical records (EMR) is preferred.

Responsibilities

Coordinate and schedule patient appointments, diagnostic tests, procedures, and treatments accurately and efficiently.
Serve as a key contact for patients and families by providing clear communication about scheduling, prepayment, services, and next steps.
Partner with physicians, nurses, and multidisciplinary teams to support smooth, coordinated care delivery.
Maintain and update electronic records, physician orders, and appointment templates with precision and confidentiality.
Process payments, verify insurance information, and reconcile patient accounts as part of the hospital’s financial integrity process.
Ensure that all patient information is handled securely and in compliance with privacy regulations.
Assist with a variety of administrative or coordination tasks that keep patient services running seamlessly.
Other duties as assigned.

Benefits

Day-one medical benefits
Generous leave programs
Tuition assistance
Retirement plans
Paid employee medical benefits (zero premium) starting on first day for employees who work 30 or more hours per week
Group Dental, Vision, Life, AD&D and Disability coverage
Paid time off (PTO) and Extended Illness Bank (EIB) paid leave accruals
Paid institutional holidays, wellness leave, childcare leave, and other paid leave programs
Tuition Assistance Program after six months of service
Teachers Retirement System defined-benefit pension plan and two voluntary retirement plans
Employer paid life, AD&D and an illness-related reduced salary pay program
Extensive wellness, recognition, fitness, employee health programs and employee resource groups