Patient Services Coordinator
About The Position
US Fertility, the nation’s leading partnership of physician-led fertility practices, is redefining what it means to build a career in reproductive medicine. Our team members choose to build their career home at US Fertility because of the hope we inspire in our patients, the lives we help bring into the world, and the culture of excellence we foster across our organization. We share a deep commitment to continuously improving the patient experience and advancing research and development in one of the most dynamic and impactful fields of medicine. Through our national network of premier fertility centers—including Shady Grove Fertility—we combine clinical expertise, scientific innovation, and compassionate care. The work we do building families offers purpose, challenge, and personal reward—and we’re just getting started. We have an immediate opening for a Patient Services Coordinator to join our team at Shady Grove Fertility in our Memorial City, Texas office. This role provides the opportunity to grow within a nationally respected organization while remaining closely connected to the patients and teams you support every day.
Requirements
- High school diploma or equivalent is required
- 2+ years previous experience in an administrative role; medical office experience preferred
- Knowledge of medical software, terminology and procedures preferred
- Knowledge of HIPAA Regulations preferred
- Excellent interpersonal communication skills, and the ability to build and facilitate good working relationships with staff at all levels of organization
- Demonstrated ability with exercising sound judgment and discretion when handling sensitive and confidential information
- Excellent organizational skills
- Ability to work independently, under pressure and within deadlines
- Exceptional written and verbal communication skills and attention to detail
- Ability to work as part of a team
- Good research skills
- Tech savvy
- Flexibility and willingness to learn at all times
- Excellent multi-tasking abilities
- Ability to use billing systems
Responsibilities
- Maintain patient accounts by obtaining, recording, and updating personal financial and insurance information
- Optimize patients' satisfaction, provider time, and treatment room utilization by assessing minimum patient needs and scheduling accordingly
- Schedule appointments
- Address customer/patient issues and insure effective short-term and long-term resolution
- Provide timely feedback to the practice regarding service failures or patient concerns
- Consult with patients regarding their benefits, coverage and financial options
- Greet patients and visitors to the office and providing high level of customer service
- Required to work occasional weekends and holidays
Benefits
- Medical, dental, and vision insurance
- 401(k) with company match
- Tuition assistance and professional development support
- Performance-based bonus opportunities
- Generous paid time off, paid holidays, and paid parental leave
- Life and disability benefits
- Fertility Discount Program
- Employee wellness and recognition programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
