Patient Services Coordinator

Easterseals NH • Manchester, NH

2d • Onsite

About The Position

This role is responsible for managing patient services, including scheduling, data entry, insurance verification, and administrative support within a behavioral health setting. The coordinator will ensure a supportive client experience, maintain accurate records in the EHR system, and coordinate with clinical teams and external partners. The position also involves supporting billing functions and ensuring compliance with regulations and agency policies. The company is a recovery-friendly workplace and a NH Veteran-Friendly Business, dedicated to empowering lives and fostering positive impact.

Requirements

• High School education, GED or related experience
• Proficiency with EHR systems and insurance verification processes
• Comfortable working with diverse client populations, including veterans and military families, those experiencing mental health or substance use challenges or with intellectual disabilities.
• Excellent communication, organizational and customer service skills
• Ability to manage competing priorities with a high degree of professionalism and discretion
• Critical thinking and problem-solving skills
• Experience supporting providers with complex schedules across multidisciplinary teams
• Familiarity with trauma informed care
• Valid driver’s license and reliable transportation

Nice To Haves

• Experience in the area of behavioral health services preferred

Responsibilities

• Answer multi-line phone system, triage calls appropriately, and provide accurate information to clients, families and referral sources.
• Greet and check in clients across multiple behavioral health service lines, ensuring a supportive and respectful client experience.
• Collect and enter sensitive demographic, insurance and clinical data accurately into the EHR system.
• Verify demographic information at every visit.
• Manage referrals by ensuring appointments are scheduled and services are provided, by responding to referring entities, and by documenting status and management of wait list.
• Maximize utilization of Clinician schedules by scheduling and confirming appointments across multiple providers, services and locations, maintaining complex calendars with a high degree of accuracy.
• Daily verification of insurance eligibility and benefits using payor portals, phones systems, electronic health record integrations.
• Coordination with matrix partners to provide insurance coverage verification and collection of copayments, coinsurance and/or client balances.
• Provide administrative assistance to include answering telephones, coping, scanning, producing letters, reports and related documents and distribution of incoming mail and other correspondence.
• Ensure each client has all required paperwork completed and signed, including consents, releasees, intake forms and program-specific documentation, in compliance with agency policies and payer requirements.
• Communicate effectively with clinical teams to coordinate care, resolve scheduling conflicts and assist in crisis workflow as needed.
• Maintain strict confidentiality and compliance with HIPAA and 42 CFR Part 2 regulations.
• Support billing and front-end revenue cycle functions by identifying coverage issues and educating clients on copayments and deductibles.
• Review of any and all financial obligations, fees, financial arrangements for services provided, collection and posting of fees and co-pays.
• Contribute to the development and improvement of office workflows, promoting operational excellence and client satisfaction.
• Ensures compliance with state regulations and licensing standards as well as department and Agency policies and procedure.
• Review documents and assist managers with special projects as required.
• Maintain an organized workspace, storage and office area.
• Order supplies and arrange for maintenance of all office equipment, when necessary.
• Maintain petty cash, completing monthly reporting to ESNH Finance.

Benefits

• Medical
• Dental
• Vision
• Life & Disability
• PTO begins accruing on your first day!
• Up to 9 paid holidays annually, plus one floating holiday of your choice.
• 403(b) employer match up to a maximum of 3%
• Tuition reimbursement after one year of employment
• Student loan repayment for qualifying degrees after one year of employment
• Wellness programs: nutritional counseling services, reimbursement programs for weight loss & tobacco cessation

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED