Patient Services Coordinator

VIA Health Partners•Columbia, SC

1d•Onsite

About The Position

VIA Health Partners is a nationally ranked, community-based, not-for-profit hospice & palliative care provider with decades of experience serving all patients' and families' needs regardless of their ability to pay or medical complexity. They are a people-first organization whose funds go to serve their mission. Due to significant growth, they are seeking new staff who share these values. The Patient Services Coordinator will initiate initial contacts with patients and families, obtain verbal consent for NP visits, assist with back-office tasks in Homecare Homebase (HCHB), ensure timely scheduling of patient visits, prepare weekly clinician schedules, process new referrals, manage scheduling issues, monitor hospitalized patients, complete requested schedules, support branch operations, maintain medical records, run reports, and assist with patient transfers.

Requirements

Associate degree in related field required.
Minimum 2 years related experience in an office environment, preferably in a health care facility/setting.
Computer proficiency is required (Microsoft Word, Excel, Outlook).

Responsibilities

Initiates initial contacts with patients and families to introduce the palliative medicine team and to answer questions about services, if working in Medical Services.
Obtains verbal consent to schedule initial Nurse practitioners (NP) visit, if working in Medical Services.
Assists with back-office tasks in Homecare Homebase (HCHB) including moving patient from pending to current and ensuring correct service location.
Ensures patient visits are scheduled and performed timely.
Prepares weekly clinician schedules, such as Face to Face visits.
Reviews clinician schedules daily or more frequently as needed to determine capacity opportunities and ensure productivity standards are being met.
Ensures clinicians are assigned and scheduled in the most efficient geography, maximizing clinician efficiency, utilizing the lowest possible discipline, matching skill with required care, and optimizing clinician capacity.
Processes new referrals to the branch office and assists in scheduling of admission visits.
Ensure missed visits are scheduled by the end of the current week or referred to the Clinical Team Manager for resolution.
Works collaboratively with field clinicians to ensure all patient visits are scheduled and completed as ordered within the plan of care.
Manages calls from patients and field staff related to scheduling issues.
Refers clinical and performance related issues to the Business Office Manager.
Monitors hospitalized patients, communicates, and ensures the team follows up as necessary.
Completes requested schedules ensuring all orders and services (e.g., lab draw, supervisory visits, add-on visits or disciplines, etc.) are included as required.
Supports branch operations and works collaboratively to ensure timely communication with patients, clinicians, referral sources, and other office staff.
Maintains medical records, obtains supplemental record and processes document attachment.
Runs all applicable reports and responds to workflow taking appropriate actions.
Assists with internal or external transfer of patients between branches and or services.
May perform other duties as required