Patient Services Coordinator - Critical Care Unit

UT MD Anderson Cancer Center • Houston, TX

20h • Onsite

About The Position

The Intensive Care Unit (ICU) at MD Anderson provides patient focused care through a multidisciplinary team approach. Quality and patient outcomes are at the heart of our practice. The ICU team participates in Evidence Based Practice, unit and hospital -based committees, local and national conferences. This position will be onsite. MD Anderson offers our employees: Paid employee medical benefits (zero premium) starting on first day for employees who work 30 or more hours per week Group Dental, Vision, Life, AD&D and Disability coverage Paid time off (PTO) and Extended Illness Bank (EIB) paid leave accruals Paid institutional holidays, wellness leave, childcare leave, and other paid leave programs Tuition Assistance Program after six months of service Teachers Retirement System defined-benefit pension plan and two voluntary retirement plans Employer paid life, AD&D and an illness-related reduced salary pay program Extensive wellness, recognition, fitness, employee health programs and employee resource groups. This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment.

Requirements

• High school diploma or equivalent
• Three years recent work experience
• Must pass pre-employment skills test as required and administered by Human Resources.

Nice To Haves

• At least one year of recent patient care experience
• Associate's Degree

Responsibilities

• Schedule and coordinate patient appointments, including provider visits, diagnostic tests, procedures, and treatments based on provider orders.
• Assist in maintaining a safe environment for patients, co-workers, and visitors.
• Utilize interpersonal and communication skills to ensure that customer requests and needs are met.
• Acknowledge and clarify customer inquiries, requests, or complaints to ensure that needs are identified, documented, and addressed.
• Communicate pertinent information regarding appointments, scheduling, and necessary preparations to patients, families, physicians, team members, and other patient care areas, whether in person, by mail, by phone, by online applications, or secure messaging.
• Prepare and maintain appointment templates and/or patient records electronically and/or manually as directed.
• Update relevant patient information to maintain an accurate patient record.
• Ensure the security and confidentiality of patient information at all times.
• Handle and process a complex and varied series of documents and situations.
• Focus on deadlines, specifically the time and/or date in which a particular task or assignment is due for completion.
• Other duties as assigned.

Benefits

• Paid employee medical benefits (zero premium) starting on first day for employees who work 30 or more hours per week
• Group Dental, Vision, Life, AD&D and Disability coverage
• Paid time off (PTO) and Extended Illness Bank (EIB) paid leave accruals
• Paid institutional holidays, wellness leave, childcare leave, and other paid leave programs
• Tuition Assistance Program after six months of service
• Teachers Retirement System defined-benefit pension plan and two voluntary retirement plans
• Employer paid life, AD&D and an illness-related reduced salary pay program
• Extensive wellness, recognition, fitness, employee health programs and employee resource groups

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED