PATIENT CARE SERVICES OPERATIONS COORDINATOR

Riverside Healthcare • Kankakee, IL

5d • Onsite

About The Position

The Patient Care Services Operations Coordinator supports Patient Care Services through staffing coordination, agency workforce management, workforce analytics, nursing quality data reporting, and administrative support. This role partners with nursing leaders, clinical teams, Human Resources, Finance, Quality, and external staffing partners to optimize resource utilization, support safe patient care, and improve operational efficiency.

Requirements

• Associate’s degree in Healthcare Administration, Business Administration, Human Resources, Nursing, or related field.
• Experience in healthcare operations, staffing coordination, scheduling, workforce management, data management, or administrative support.
• Experience working in a healthcare environment with multiple competing priorities.

Nice To Haves

• Knowledge of NDNQI data collection, submission, benchmarking, and dissemination preferred.
• Bachelor’s degree in Healthcare Administration, Business Administration, Human Resources, Nursing, or related field.
• Previous experience in hospital staffing, nursing operations, workforce management, healthcare administration, agency staffing, vendor coordination, billing support, or healthcare data reporting.
• Experience with NDNQI data collection, nursing quality reporting, benchmarking, and electronic staffing or scheduling systems.

Responsibilities

• Provide operational and administrative support to Patient Care Services leadership and clinical departments.
• Support staffing, workforce management, agency coordination, reporting, and process improvement initiatives.
• Partner with nursing leaders and organizational stakeholders to identify needs, improve workflows, and support operational priorities.
• Maintain confidentiality and discretion when managing employee, patient, financial, and organizational information.
• Coordinate staffing schedules for patient care departments based on census, acuity, productivity expectations, and organizational staffing guidelines.
• Monitor daily staffing needs, including call-offs, vacancies, schedule changes, leaves of absence, and patient volume fluctuations.
• Coordinate use of internal staffing resources, float pool, registry, agency, and overtime to meet operational needs.
• Maintain accurate staffing records, including schedules, assignments, availability, time-off requests, call-offs, overtime, premium pay, and staffing adjustments.
• Serve as a resource for staff and leaders regarding scheduling processes, staffing questions, and schedule changes.
• Analyze staffing trends and recommend opportunities to improve workforce utilization and scheduling efficiency.
• Coordinate agency staffing processes, including assignments, schedules, onboarding, documentation, system access, education, and departmental expectations.
• Maintain agency staffing records and monitor compliance with licensure, certifications, competencies, health requirements, background checks, and regulatory standards.
• Review agency timesheets for accuracy, including hours worked, overtime, shift differentials, and billing requirements.
• Partner with Finance and staffing vendors to support accurate invoicing, resolve billing discrepancies, and communicate staffing or documentation needs.
• Monitor agency utilization, cost trends, hours worked, and staffing patterns; provide reports and recommendations to nursing leadership.
• Support appropriate agency utilization through workforce planning, recruitment support, and retention initiatives.
• Collect, validate, maintain, and analyze staffing, workforce, agency, and nursing quality data.
• Coordinate National Database of Nursing Quality Indicators (NDNQI) data collection, submission, validation, reporting, and dissemination.
• Develop reports and dashboards related to staffing metrics, overtime, agency utilization, vacancies, productivity, turnover, and nursing-sensitive quality indicators.
• Analyze trends and provide recommendations to support leadership decision-making and operational improvement.
• Support Patient Care Services quality and process improvement initiatives through data collection, reporting, audits, and follow-up activities.
• Identify opportunities to improve staffing processes, agency compliance, workflow efficiency, employee engagement, and operational effectiveness.
• Participate in initiatives aligned with nursing excellence, patient safety, and organizational goals.
• Serve as a liaison between Patient Care Services leadership, nursing departments, Human Resources, Finance, Quality, and external staffing vendors.
• Communicate staffing needs, schedule changes, reports, agency requirements, and operational updates in a timely and professional manner.
• Respond to inquiries related to staffing systems, scheduling processes, agency requirements, and operational procedures.
• Support meetings, special projects, education, and cross-training needs within Patient Care Services.
• Demonstrates professionalism, integrity, discretion, accountability, and confidentiality.
• Knowledge of healthcare staffing, workforce coordination, agency staffing, compliance monitoring, and scheduling processes.
• Proficiency with electronic scheduling systems and Microsoft Office Suite, including Excel, Word, and Outlook.
• Ability to collect, analyze, interpret, and communicate operational, staffing, and nursing quality data.
• Knowledge of NDNQI data collection, submission, benchmarking, and dissemination preferred.
• Strong organizational, analytical, problem-solving, written communication, and verbal communication skills.
• Ability to manage multiple priorities, meet deadlines, adapt to changing needs, and build effective working relationships.
• Adhere to applicable federal, state, local, accreditation, contractual, and organizational requirements.
• Maintain HIPAA compliance and confidentiality of employee, patient, financial, and organizational information.
• Ensure staffing and agency practices align with regulatory standards, organizational policies, and professional expectations.
• Complete assigned education, competencies, LMS modules, hospital-based certifications, and regulatory requirements, including DNV, CARF, and other applicable standards.

Benefits

• Comprehensive suite of Total Rewards
• Nationally rated employee well-being programs
• Competitive compensation
• Generous retirement offerings
• Programs that invest in your career development
• Base compensation within the position’s pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift differential, on-call
• Opportunity for annual increases based on performance
• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Health Savings and Flexible Spending Accounts for eligible health care and dependent care expenses
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program
• Paid Leave Hours accrued as you work

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree