Patient Services Coordinator

Humanitary Medical Center Inc•Brandon, FL

1d•Onsite

About The Position

The Patient Service Coordinator serves as the first point of contact for patients and plays a key role in delivering excellent customer service in a healthcare setting. This position is responsible for scheduling appointments, managing patient records, verifying insurance information, and ensuring smooth communication between patients, providers, and administrative staff.

Requirements

High school diploma or equivalent required
Familiarity with Electronic Health Record (EHR) systems.
Strong communication and interpersonal skills
Excellent customer service and patient care skills
Organizational and multitasking abilities
Attention to detail and accuracy
Basic computer skills and experience with scheduling software
Ability to maintain confidentiality and professionalism

Nice To Haves

associate degree preferred
Previous experience in a medical office, clinic, or healthcare setting preferred.
Knowledge of medical terminology and healthcare administrative processes is a plus.

Responsibilities

Greet and assist patients in a professional and friendly manner.
Schedule, confirm, and manage patient appointments.
Answer incoming phone calls and respond to patient inquiries.
Verify patient insurance coverage and collect required documentation.
Maintain and update accurate patient records in electronic health record (EHR) systems.
Coordinate communication between patients, medical staff, and other departments.
Check patients in and out for appointments.
Process co-payments, balances, and basic billing inquiries.
Ensure compliance with healthcare privacy regulations, including Health Insurance Portability and Accountability Act (HIPAA).
Assist with referrals, authorizations, and follow-up appointments.
All other duties as assigned