Patient Services Coordinator (Marco Island, FL)
About The Position
Are you passionate about making a meaningful impact in people’s lives? Starkey, is seeking a dedicated and detail-oriented Patient Services Coordinator to join our team in Marco Island, FL. In this vital front-office role, you’ll be the welcoming face of our clinic and play an essential part in guiding patients through their journey to better hearing. If you thrive in a patient-focused environment and enjoy delivering exceptional service, we invite you to join our mission of redefining excellence in hearing healthcare. The Patient Services Coordinator (PSC) is the face of the clinic and the patient’s guide throughout his or her Journey to better hearing. The PSC is responsible for coordinating all aspects of patient care. This includes providing a professional and inviting front office experience, managing the clinic schedule and patient accounts, maintaining patient records, organizing special events, leading retention efforts and more. The PSC is an essential component of the Clinic Team and a steward of its resources. At Starkey Retail, we are setting a new standard for excellence in hearing healthcare through our commitment to the Patient Journey philosophy. This philosophy is driven by the unique needs of our patients and our dedication to guiding them in choosing the best hearing solutions to enhance their lifestyle and overall well-being. This role is an employment opportunity with Northland Hearing Centers, Inc. (referred to as “Starkey Retail”), a wholly owned subsidiary of Starkey Laboratories, Inc. All Starkey Retail positions are covered under Northland Hearing Centers, Inc.’s benefit and compensation programs.
Requirements
- High school diploma preferred or equivalent work history.
- 1-2 years’ experience in a customer service or retail position preferred.
- Proficient computer skills and knowledge of Microsoft Office Programs.
- Ability to manage all confidential information with complete discretion.
Nice To Haves
- Industry familiarity encouraged.
Responsibilities
- Ensure a Positive Patient Experience
- Provide Administrative Assistance
- Complete Varied Tasks
- Support Northland Employee Corporate and/or Department guidelines.
- Check and verify quality.
- React to change productively and handle other essential duties as assigned.
- Assist with development of clinic performance.
Benefits
- medical insurance
- dental insurance
- vision insurance
- 401(k) retirement plan
- life insurance
- short-term disability insurance
- long-term disability insurance
- employee assistance program
- hearing aid benefits
- PTO
- paid sick and safe time
- 6 paid holidays annually
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
