SCO Patient Services Coord

Southern California Orthopedic Institute•Los Angeles, CA

2d•Onsite

About The Position

Greet and assist patients and visitors; check-in patients for scheduled appointments; provide exceptional service to our patients and visitors; compile, verify and input data into computer to register patients; collect co-pays and patient balances daily.

Requirements

Greet and assist patients and visitors
Check-in patients for scheduled appointments
Compile, verify and input data into computer to register patients
Collect co-pays and patient balances daily
Maintain patient sign in sheet and appointment list
Provide necessary paperwork to patient upon check-in
Review completed forms for accuracy and signature
Compile patient demographics, insurance information (scan copy of insurance card), and scan copy of driver’s license
Accurately verify and register patient demographic and insurance information into patient’s account
Verify and input any accompanying referrals and authorizations received from patient into appropriate case
Collect patient balances and co-pays as needed at time of service
Enter payments for the corresponding ticket into the Billing module
Enter and complete all meaningful use requirements in computer
Balance all payments received with your Deposit Slip for your batch at the end of the day
Deposit all Over-the-Counter collections daily according to Deposit Policy & Procedure
Process all no shows, cancellations and reschedules
Forward work comp no show fee tickets to Patient Billing Coordinator for posting
Route charts to medical records for re-filing
Indexes scanned medical records into document management system
Schedule return appointments as needed

Nice To Haves

Assist with coverage of Patient Billing and Benefits Coordinator as needed.
Assist with other duties as needed at the direction of the Office Manager and Administrative Coordinator.

Responsibilities

Report to work as scheduled.
Adhere to SCOI’s punctuality and attendance policy.
Behave in a manner that supports the Mission, Vision, and Values of Southern California Orthopedic Institute.
Comply with SCOI Policy and Procedure.
Greet and assist patients and visitors; maintain patient sign in sheet and appointment list; continually monitor and ensure that all patients are checked in and accounted for.
Provide necessary paperwork to patient upon check-in. Review completed forms for accuracy and signature.
Compile patient demographics, insurance information (scan copy of insurance card), and scan copy of driver’s license.
Accurately verify and register patient demographic and insurance information into patient’s account; verify and input any accompanying referrals and authorizations received from patient into appropriate case.
Collect patient balances and co-pays as needed at time of service; enter payments for the corresponding ticket into the Billing module.
Enter and complete all meaningful use requirements in computer.
Balance all payments received with your Deposit Slip for your batch at the end of the day.
Deposit all Over-the-Counter collections daily according to Deposit Policy & Procedure.
Process all no shows, cancellations and reschedules; forward work comp no show fee tickets to Patient Billing Coordinator for posting; route charts to medical records for re-filing.
Indexes scanned medical records into document management system.
Schedule return appointments as needed
Assist with coverage of Patient Billing and Benefits Coordinator as needed.
Assist with other duties as needed at the direction of the Office Manager and Administrative Coordinator.
Other Duties as assigned.