Patient Services Coord

The US Oncology Network•Englewood, CO

1d•Hybrid

About The Position

Rocky Mountain Cancer Centers, Colorado's largest and most comprehensive provider of cancer care has an exciting opportunity for an experienced Patient Service Coordinator in our SE Division. This position may travel to Aurora, Centennial, Englewood and Littleton. We realize that it sounds cliché but it is true - taking care of cancer patients is a calling. It’s much more than a job. Each of us has a unique story that brought us to Rocky Mountain Cancer Centers (RMCC), but those stories usually share common themes of care, compassion, and commitment. No matter the role each RMCC team member serves in, the goal is the same: to provide the best care possible for each and every one of our patients. Whether we are a nurse holding our patient’s hand, or a scheduler on the phone finding an appointment that fits into a patient’s schedule, we are deeply connected to our patients and do what we can to help.

Requirements

High School diploma or equivalent required.
Position requires at least 3 year office experience, medical office preferred.
Have excellent communication skills, written and verbal.
Proficiency with computer systems a requirement.
Microsoft (Outlook, Word, and Excel) a plus.
background check and non-federal drug test (which excludes marijuana) post offer of employment and prior to hire.

Responsibilities

Schedules returning appointments and treatment appointments in computer system in accordance with physician and/or office guidelines.
Cancels/reschedules appointments according to physician schedule changes; notifies appropriate clinic personnel.
Sends out outpatient appointments/testing
Handles incoming phone calls from patients needing to schedule or reschedule appointments.
Provides patients with accurate and legible appointment cards. Follows up with patient to reschedule any missed appointments.
Arranges for patients to have financial counseling as needed.
Demonstrates an understanding of patient confidentiality to protect the patient and clinic/corporation.
Follows policies and procedures to contribute to the efficiency of the front office.
Covers for other front office functions as requested