Medical Front Desk Coordinator

The US Oncology Network•Blue Ash, OH

22h•Onsite

About The Position

OHC – Specialists in Cancer and Blood disorders, is seeking a Patient Services Coordinator to join our West location. As the only independent adult cancer program in the region, we offer Medical, Radiation, Blood and Marrow Transplant, Gynecologic, and Breast Surgical Oncology services. OHC supports a robust cancer research and clinical trials program, neuro-oncology, cancer genetics specialists and supportive care program. As a Patient Services Coordinator, you will be the first point of contact for patients, responsible for managing front desk operations, checking patients in for their appointments, notifying our clinical staff of the patient's arrival, scheduling follow up appointments, and ensuring a welcoming atmosphere for our patients and their families. The ideal candidate will be compassionate, organized, and have exceptional customer service skills. OHC has been fighting cancer on the front lines for more than 38 years. We are now one of the nation’s largest independent oncology practices, as well as the region’s premier source of treatment for nearly every form of adult cancer and complex blood disorder. At its heart, our approach to cancer care is simple – to surround our patients with everything they need so they can focus on what matters most: beating cancer!

Requirements

High school diploma or equivalent required.
Some receptionist or office experience preferred.
Proficiency with computer systems and Microsoft Office (Outlook, Word, Excel) required.
Must successfully complete required e-learning courses within 90 days of occupying position.
Demonstrates Adaptability: Handles day-to-day work challenges confidently; adjusts to multiple demands and shifting priorities; demonstrates flexibility.
Shows Work Commitment: Sets high standards of performance and works efficiently to achieve them.
Commits to Quality: Emphasizes the need to deliver quality products and/or services.

Responsibilities

Greets patients and visitors to the office in a prompt, courteous, and professional manner. Checks in patients and informs clinical staff of patient arrival.
Provides and explains paperwork for the patient to complete prior to examination. Collects, proofs for completeness, and files patient forms. Updates demographics and insurance information in the system. Collects co-pays and balances; provides receipts.
Answers, screens, and responds to routine questions; routes calls to appropriate personnel or takes thorough messages. Pages clinical personnel as appropriate. Communicates messages accurately and timely according to procedures.
Checks patients out after examination. Schedules returning appointments in accordance with provider and/or office guidelines. Provides patients with appointment details such as time, location, directions, instruction sheets, and other details.
Records patient cancellations and missed appointments; reschedules appointments. Notifies appropriate staff of cancellations and makes notes in patient charts.
Provides general administrative support by filing charts and forms. Maintains lobby area in a neat and orderly manner. Maintains a legible supply of forms and appropriate office supplies required for daily activities.
Adheres to confidentiality, state, federal, and HIPAA laws and guidelines regarding patient records.
Other duties as requested or assigned.

Benefits

3 Health Insurance Plans to choose from
2 Dental and 2 Vision insurance plans
A company matched 401K plan
Profit sharing plan for clinical employees
Competitive salaries
Company paid short term / long term disability / life insurance
Paid Holidays
A generous PTO plan
Tuition Reimbursement
Professional Development Program
Nationwide Discounts at your favorite hotels, resorts and retailers just for being an OHC employee
Wellness Program
Yearly merit raises
Opportunities for advancement