Patient Services Coordinator

Illinois Bone and Joint Institute LLC•New Lenox, IL

15h•$17 - $22•Onsite

About The Position

Illinois Bone & Joint Institute, LLC, is one of the largest independent physician-owned orthopedic practices in the United States, with 100 locations and 150 physicians throughout the Chicagoland area, expertise in every orthopedic specialty, and complete diagnostic and rehab services. Illinois Bone & Joint Institute offers relief, solutions, and the comprehensive integrated care you need. IBJI's dedicated physicians and staff pair cutting edge technology with modern practice techniques to offer the most beneficial and effective means of recovery. This integration allows us to perform a full-range of collaborative and comprehensive services that directly impact our patients quality of life. IBJI wants to help you move better, so you can live better. We would love to talk to you about joining our team as a Patient Services Coordinator if you Thrive in a fast paced, multifaceted public-engaging environment Want to work in a culture of “Trust, Respect and Pride” Are professional, positive, engaging, and personable Demonstrate professional verbal and written communication Move easily through multiple technical software platforms

Requirements

High school diploma or equivalent required
Minimum three years experience in customer service role required (medical office experience is a plus)
Minimum 1 year in a patient services related role preferred
EHR experience with Epic experience preferred
Knowledge in medical terminology preferred
Ability to handle highly confidential, sensitive and non-routine information
Familiarity with scheduling and rearranging appointments
Possess good working knowledge of Microsoft Office and Windows-based computer applications.
Insurance payer and eligibility knowledge
Must be a team player
Able to work in a fast-paced environment and have a flexible schedule as needed
Neat, professional appearance
Strong written and verbal communication skills
Results oriented with concern for appropriate process.
Willingness to attend and successfully complete ongoing training required to maintain responsibilities.
Work may require hand dexterity for office machine operation; using a calculator and/or computer keyboard.
Physical demands may also include, stooping, bending or reaching to files and supplies, wearing a headset, mobility to complete errands or deliveries, sitting for extended periods of time and viewing a computer monitor.
Must be available to work a flexible schedule to meet the demands of a changing scheduling environment and accommodate the needs of the practice.
Work is performed in a fast paced office environment and involves frequent contact with physicians, staff, patients, and the public.
Work may be stressful at times.
Contact may involve dealing with angry or upset people.

Nice To Haves

Associates degree preferred (healthcare concentration field a plus)
Fast Paced Healthcare, Wellness/Spa Front Desk
Hospitality Industry Front Office/Guest Services
Fast paced food service industry - waitresses, hostesses, bartenders, baristas

Responsibilities

Welcome patients and visitors to IBJI by providing and maintaining the highest quality customer service experience
Preparing paperwork to facilitate efficient operation and excellent customer service
Answering general inquiries
Appointment scheduling
Phone reception, patient triage, and escalation to appropriate staff
Registration/pre-registration procedures to include the review of patient demographics, insurance and advising patient to provide any necessary documents
Preparing paperwork to facilitate efficient operation and excellent customer service
Check in/out procedures
Patient chart management
Collection/posting of patient responsibility payments (including copays and deductibles)
Insurance verification and Referral management as required
Assist in training staff and mentoring new employees within department
Maintains clean and safe work environment
Other office duties as assigned