Patient Services Coordinator

Innovive Health•Medford, MA

7d•$22 - $23•Hybrid

About The Position

Innovive Health provides a supportive environment where clinicians can make a meaningful impact in the lives of patients by delivering care in the comfort of their home. Our dedicated teams go above and beyond to provide high-quality, compassionate care, and we believe the quality of our employees is the foundation of the care we deliver. Our employees are our biggest asset. Position Summary The Patient Services Coordinator (PSC) plays a key role in ensuring accurate scheduling of patient visits and maintaining seamless communication between clinical staff and internal teams. This position supports effective care coordination and continuity of care for patients. The PSC also assists with day-to-day office operations and staff coordination under the direction of the Clinical Operations Manager.

Requirements

Bachelor’s degree or equivalent combination of education and experience
Strong proficiency with Microsoft Office (Outlook, Excel, Word, Teams)

Nice To Haves

Degree concentration in Social Work, Human Services, Psychology, or Business
1+ year of experience in a home health or healthcare environment

Responsibilities

Manage and maintain schedules for assigned patients; adjust schedules promptly when visits require reassignment
Answer incoming calls regarding patient and clinician schedules; resolve routing issues and escalate clinical concerns as needed
Prepare and review weekly and weekend clinician schedules for accuracy
Collaborate with Clinical Director and Clinical Care Manager to ensure clinician productivity targets are met
Schedule all Admissions, Recertifications, and Resumption of Care visits
Reschedule missed or declined visits when appropriate
Ensure sufficient clinician coverage for vacations, sick leave, and holidays
Maintain accurate tracking of patient data and clinician routes
Run daily reports and address discrepancies or scheduling issues
Assign appropriate visit reasons based on insurance authorizations and clinical documentation
Ensure compliance with prescribed visit frequency for all assigned patients
Support internal patient transfers between branch offices
Follow up on scheduling or coordination issues identified during after-hours operations
Coordinate training visits and onboarding schedules for new clinicians
Monitor clinician utilization and report gaps to leadership
Track and report clinician and patient metrics as required
Provide coverage for other PSCs as needed
Maintain compliance with HIPAA, privacy standards, and company policies
Perform additional duties as assigned