Patient Services Coordinator

The US Oncology Network • Austin, TX

6d • Onsite

About The Position

The US Oncology Network is looking for a Patient Services Coordinator to join their team at Texas Oncology. This full-time position will support the Oncology Department at their 901 W. 38th Street clinic in Austin, Texas. This position can be either a level 1, 2 or Sr based on relevant work experience. Texas Oncology is the largest community oncology provider in the country and is part of The US Oncology Network, which is dedicated to advancing cancer care in America. They focus on empowering community patient care delivery systems to advance the science, technology, and quality of care.

Requirements

• High school diploma or equivalent required.
• Proficiency with computer systems and Microsoft (Outlook, Office Word, and Excel) required.
• Must successfully complete required e-learning courses within 90 days of occupying position.
• At least eighteen (18) months front medical office receptionist experience with insurance forms and scheduling software required (for Level 2).
• At least 5 years front medical office receptionist experience with insurance forms and scheduling software required (for Level Sr).

Nice To Haves

• Some receptionist or office experience preferred.
• Knowledge of this practice’s personnel, daily routines, and scheduling a plus (for Level 2).

Responsibilities

• Professionally greets and welcomes patients and their friends/family.
• Registers and schedules appointments for patients in an efficient and timely manner.
• Answers, screens, and directs all incoming calls to appropriate personnel relaying messages between patients and clinical staff.
• Greets patients and visitors to the clinic in a prompt, courteous and professional manner.
• Checks in patients and informs clinical staff of patient arrival.
• Provides and explains paperwork for the patient to complete prior to examination.
• Collects, proofs for completeness, and files patient forms.
• Updates demographics and insurance information in the system.
• Collects co-pays and balances; provides receipt.
• Answers, screens, and responds to routine questions, routes to appropriate personnel, or take thorough messages.
• Pages clinic personnel as appropriate.
• Communicates messages in an accurate and timely manner according to procedures.
• Checks patients out after examination.
• Schedules returning appointments in accordance with physician and/or office guidelines.
• Provides patients with appointment details such as time, location, directions, instruction sheets, and other details.
• Records patient cancellations and missed appointments; reschedules appointments.
• Notifies appropriate staff of the cancellation and makes note in patient chart.
• Provides general administrative support by filing charts and forms.
• Maintains lobby area in a neat and orderly manner.
• Maintains a legible supply of forms and appropriate office supplies required for daily activities.
• Adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regards to patient’s records.
• May type memos and forms.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED