Patient Services Coordinator

Intrafusion•Memphis, TN

4d•Onsite

About The Position

A unique and rewarding position for a Patient Services Coordinator providing administrative and clinical assistance within a private outpatient-based infusion suite.

Requirements

High school diploma or equivalent required.
Some receptionist or office experience preferred.
Proficiency with computer systems and Microsoft (Outlook, Office Word, and Excel) required.
Must successfully complete required e-learning courses within 90 days of occupying position.
Demonstrates Adaptability: Handles day-to-day work challenges confidently; is willing and able to adjust to multiple demands in a fast-paced environment, shifting priorities; demonstrates flexibility.
Shows Work Commitment: Sets high standards of performance and works efficiently to achieve them.
Commits to Quality: Emphasizes the need to deliver quality services.

Responsibilities

Provides administrative support to the infusion suite clinical staff and patients to ensure a seamless patient experience start, entering a new patient into our system, to finish, when a patient leaves the infusion suite.
Professionally greets and welcomes patients to the infusion suite.
Schedules appointments for patients in an efficient and timely manner.
Answers, screens, and directs all incoming calls to appropriate personnel relaying messages between patients and clinical staff.
Supports and adheres to the Intrafusion by McKesson Compliance Program, to include the Code of Ethics, Business Standards, Standard Operating Procedures, and Intrafusion by McKesson’s Shared Values.
Greets patients to the infusion suite in a prompt, courteous and professional manner.
Checks in patients and informs clinical staff of patient arrival.
Provides and explains paperwork for the patient to complete prior to examination.
Collects, proofs for completeness, and files patient forms into the EMR.
Updates demographics and insurance information in the system.
Collects co-pays and balances; provides receipt.
Answers, screens, and responds to routine questions, routing to appropriate personnel as indicated, or taking thorough messages if the necessary personnel is unavailable.
Checks and communicates messages in an accurate and timely manner according to procedures, documenting accordingly.
Checks patients out after discharge from appointment by infusion Registered Nurse.
Schedules returning appointments in accordance with physician order and, as applicable, insurance approval.
Provides patients with appointment details and provides confirmation calls prior.
Records patient cancellations and missed appointments; reschedules appointments.
Notifies appropriate staff of the cancellation and makes note in patient chart.
Provides general administrative support by electronically filing charts and forms and sorting inbound emails, correspondence, or faxes.
Maintains infusion suite in a neat and orderly manner.
Maintains a legible supply of forms and appropriate office and medical supplies required for the infusion suite’s daily activities.
Unboxes and checks in medication inventory promptly upon receipt, labeling and storing medications as directed.
Completes medication inventory counts into system at the end of each day worked, communicating any concerns to the clinical and business office teams per protocol.
Enters new patients and/or changes in therapy into the EMR per workflow, monitors each until approval is obtained, schedules patient once approved, and provides updates to provider or patient throughout the approval process upon request.
Adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regards to patient’s records.
Other duties as requested or assigned.
May type memos and forms.