Patient Services Coordinator

The Emergency Center LLC•Conroe, TX

12h•Onsite

About The Position

The Emergency Center at Conroe is hiring a PRN Patient Services Coordinator with flexible availability to help cover day, night, and weekend shifts as needed. The Patient Services Coordinator is the face of The Emergency Center. The primary function is to create an excellence experience with every person who encounters The Emergency Center, whether by phone, electronically or in person. In addition, the Patient Services Coordinator is responsible for greeting patients, registering them in the system, performing several administrative functions, and working as a team with medical providers to coordinate patient medical care both in the facility and with local hospitals and doctors’ offices.

Requirements

High School Diploma or GED
Operate fax machine, copier, label printer, and phone system, load printer paper and change toner.
Working knowledge of basic computer systems, navigate office’s computer network.
Make bad days better and help people smile. Extra mile attitude. Enjoys working with the public.
Speak, read, and write in English

Nice To Haves

Post high school education
Customer service in medical fields
Adapt to software programs used by facility.
Speak, read, and write in Spanish

Responsibilities

Enthusiastically accepts and endorses the company’s core values of Accountability, Do Something Good, Empathy, and Zeal.
Provides consistent outstanding service to all patients, facility visitors, and team members.
Manages the patient’s overall experience by creating “WOW!” moments for each patient and their families and friends.
Demonstrates effective interpersonal communication competencies such as problem solving, negotiating, engaging in conflict management, team building, and providing supportive feedback to both patients and team members.
Promotes The Emergency Center culture and actively works to achieve company goals and initiatives.
Greeting patients, registering them in the system, performing several administrative functions, and working as a team with medical providers to coordinate patient medical care both in the facility and with local hospitals and doctors’ offices.