Patient Services Coordinator Sr.
About The Position
The US Oncology Network is looking for a Patient Services Coordinator to join their team at Texas Oncology. This full-time position will support the Oncology/Radiation Front Desk Department at their clinic in Austin, Texas. The role involves greeting patients, registering them, scheduling appointments, and handling incoming calls. The position emphasizes a positive culture, opportunities for learning and development, and making a meaningful difference for patients and the community. Texas Oncology is a leading community oncology provider, part of The US Oncology Network, which is supported by McKesson Corporation. The network focuses on advancing cancer care in America through community-based oncology physicians.
Requirements
- High school diploma or equivalent required.
- Proficiency with computer systems and Microsoft (Outlook, Office Word, and Excel) required.
- Must successfully complete required e-learning courses within 90 days of occupying position.
- At least 5 years front medical office receptionist experience with insurance forms and scheduling software required.
Nice To Haves
- Some receptionist or office experience preferred.
- Knowledge of this practice’s personnel, daily routines, and scheduling a plus.
Responsibilities
- Greets patients and visitors to the clinic in a prompt, courteous and professional manner.
- Checks in patients and informs clinical staff of patient arrival.
- Provides and explains paperwork for the patient to complete prior to examination.
- Collects, proofs for completeness, and files patient forms.
- Updates demographics and insurance information in the system.
- Collects co-pays and balances; provides receipt.
- Answers, screens, and responds to routine questions, routes to appropriate personnel, or take thorough messages.
- Pages clinic personnel as appropriate.
- Communicates messages in an accurate and timely manner according to procedures.
- Checks patients out after examination.
- Schedules returning appointments in accordance with physician and/or office guidelines.
- Provides patients with appointment details such as time, location, directions, instruction sheets, and other details.
- Records patient cancellations and missed appointments; reschedules appointments.
- Notifies appropriate staff of the cancellation and makes note in patient chart.
- Provides general administrative support by filing charts and forms.
- Maintains lobby area in a neat and orderly manner.
- Maintains a legible supply of forms and appropriate office supplies required for daily activities.
- Adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regards to patient’s records.
- May type memos and forms.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
