Patient Services Coordinator / Laboratory Assistant
About The Position
US Fertility, the nation’s leading partnership of physician-led fertility practices, is redefining what it means to build a career in reproductive medicine. Our team members choose to build their career home at US Fertility because of the hope we inspire in our patients, the lives we help bring into the world, and the culture of excellence we foster across our organization. We share a deep commitment to continuously improving the patient experience and advancing research and development in one of the most dynamic and impactful fields of medicine. Through our national network of premier fertility centers—including Ovation Fertility—we combine clinical expertise, scientific innovation, and compassionate care. The work we do building families offers purpose, challenge, and personal reward—and we’re just getting started. This role provides the opportunity to grow within a nationally respected organization while remaining closely connected to the patients and teams you support every day.
Requirements
- Bachelors degree in Biology or related science field required
- Knowledge of office procedures and office machines (i.e. computer, fax, copier, etc.)
- Computer proficiency with Microsoft Office suite
- Ability to communicate accurately and concisely
- Excellent interpersonal skills
- Strong attention to detail
- Ability to organize and manage multiple priorities and meet deadlines
Nice To Haves
- Prior healthcare experience preferred
- Prior laboratory experience preferred
Responsibilities
- Welcome patients and visitors to the office
- Answer and assist all incoming telephone calls
- Schedule appointments using a computerized scheduling system and conduct follow-up calls when necessary
- Provide timely and accurate information and quality customer service to incoming patient inquiries
- Maintain patient accounts by obtaining, recording, and updating personal, financial, and insurance information
- Support embryologists with all aspects of IVF processes
- Assist with andrology procedures such as IUI preparation and semen analysis
- Assist with specimen discards in the laboratory
- Assist with maintaining integrity of media, collection, and semen processing data; record and communicate oocyte collection, maintain embryo production data records; maintain accurate labelling and traceability of media and embryo production
- Assist with lab maintenance; sanitize working areas and equipment; follow production inventory and LN2 management protocols; maintain processing equipment, glassware and plastic dishes and processing areas
- Perform general office duties and all other tasks as requested by physicians, director and embryologists
Benefits
- Medical, dental, and vision insurance
- 401(k) with company match
- Tuition assistance and professional development support
- Performance-based bonus opportunities
- Generous paid time off, paid holidays, and paid parental leave
- Life and disability benefits
- Fertility Discount Program
- Employee wellness and recognition programs
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
