Patient Services Coordinator II

The US Oncology Network•Roanoke, VA

5d•Onsite

About The Position

SCOPE: Professionally greets and welcomes patients and their friends/family. Answers, screens, and directs all incoming calls to appropriate personnel relaying messages between patients and clinical staff. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards, and US Oncology’s Shared Values.

Requirements

High school diploma or equivalent required.
At least eighteen (18) months front medical office receptionist experience with insurance forms and scheduling software required.
Knowledge of this practice’s personnel, daily routines, and scheduling a plus.
Proficiency with computer systems and Microsoft Office (Outlook, Word, and Excel) required.
Must successfully complete required e-learning courses within 90 days of occupying position.
Demonstrates adaptability: Handles day to day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities; demonstrates flexibility.
Shows work commitment: Sets high standards of performance and works efficiently to achieve them.
Commits to quality: Emphasizes the need to deliver quality products and/or services
Requires full range of body motion, manual and finger dexterity, and eye-hand coordination.
Requires standing and walking for extensive periods of time.
Occasionally lifts and carries items weighing up to 40 lbs.
Requires corrected vision and hearing to normal range.

Responsibilities

Greets patients and visitors to the clinic in a prompt, courteous and professional manner. Checks in patients and informs clinical staff of patient arrival.
Provides and explains paperwork for the patient to complete prior to examination. Collects, proofs for completeness, and files patient forms.
Updates demographics and insurance information in the system. Collects co-pays and balances; provides receipt.
Answers, screens, and responds to routine questions, routes to appropriate personnel, or take thorough messages. Pages clinic personnel as appropriate.
Communicates messages in an accurate and timely manner according to procedures. Checks patients out after examination.
Schedules returning appointments in accordance with physician and/or office guidelines. Provides patients with appointment details such as time, location, directions, instruction sheets, and other details.
Records patient cancellations and missed appointments; reschedules appointments. Notifies appropriate staff of the cancellation and makes note in patient chart.
Provides general administrative support by filing charts and forms. Maintains lobby area in a neat and orderly manner.
Maintains a legible supply of forms and appropriate office supplies required for daily activities.
Adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regards to patients records.
Schedules all CT (CAT) scans, PET (Positron Emission Tomography) scans, once approved from insurance.
Maintains the chart message and anything that is in queue. Scans and copies updated insurance cards.
Other duties as requested or assigned. May type memos and forms.