Patient Services Coordinator II

The US Oncology Network•Austin, TX

1d•Onsite

About The Position

The US Oncology Network is seeking a Patient Services Coordinator to join the Medical/Gynecological/Radiation Oncology Departments at Texas Oncology's 6204 Balcones clinic in Austin, Texas. This full-time role supports patients throughout their care journey by assisting with check-in, navigating the clinic, and reviewing insurance benefits and financial responsibilities. The ideal candidate is proactive, service-driven, and collaborates effectively with patients, providers, and clinical teams to ensure exceptional care. The position offers a supportive, team-oriented environment with opportunities for professional growth. As part of The US Oncology Network, Texas Oncology provides high-quality, evidence-based cancer care in community settings, aiming to make significant differences in patients' lives.

Requirements

High school diploma or equivalent required.
Proficiency with computer systems and Microsoft (Outlook, Office Word, and Excel) required.
Must successfully complete required e-learning courses within 90 days of occupying position.
At least eighteen (18) months front medical office receptionist experience with insurance forms and scheduling software required.
At least 5 years front medical office receptionist experience with insurance forms and scheduling software required

Nice To Haves

Some receptionist or office experience preferred.
Knowledge of this practice’s personnel, daily routines, and scheduling a plus.

Responsibilities

Greets patients and visitors to the clinic in a prompt, courteous and professional manner.
Checks in patients and informs clinical staff of patient arrival.
Provides and explains paperwork for the patient to complete prior to examination.
Collects, proofs for completeness, and files patient forms.
Updates demographics and insurance information in the system.
Collects co-pays and balances; provides receipt.
Answers, screens, and responds to routine questions, routes to appropriate personnel, or takes thorough messages.
Pages clinic personnel as appropriate.
Communicates messages in an accurate and timely manner according to procedures.
Checks patients out after examination.
Schedules returning appointments in accordance with physician and/or office guidelines.
Provides patients with appointment details such as time, location, directions, instruction sheets, and other details.
Records patient cancellations and missed appointments; reschedules appointments.
Notifies appropriate staff of the cancellation and makes note in patient chart.
Provides general administrative support by filing charts and forms.
Maintains lobby area in a neat and orderly manner.
Maintains a legible supply of forms and appropriate office supplies required for daily activities.
Adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regards to patient’s records.
May type memos and forms.