Patient Services Coordinator II

United Biosource Corporation•Lake Mary, FL

13h•Hybrid

About The Position

As a pharmaceutical support industry leader, UBC is devoted to empowering health solutions for a better tomorrow. We take pride in improving patient outcomes and advancing healthcare. At UBC we provide services to enhance the entire drug development process and commercialization lifecycle - From clinical trial support to real-world evidence generation. Embark on a rewarding career journey with UBC! Grow your career while making a meaningful impact on the world around you. UBC fosters a culture built on our Core Values being: Collaborative, Conscientious, Curious, Consultative, and Compassionate. We believe in an inclusive workplace that fosters creativity. If you are seeking a career that will challenge, inspire, and reward you, join us at UBC!

Requirements

High school degree or equivalent
2 – 3 years of customer service experience
Proficiency with personal computers; excellent written and verbal communication skills
Ability and willingness to work a flexible schedule to cover peak times
Ability to adapt to a fast-paced environment quickly; learn quickly, maintain accurate information, and ability to follow direction.
Ability to adapt to new situations that may arise due to program changes

Nice To Haves

Pharmacy Tech license as needed for specific programs

Responsibilities

Handle all inbound/outbound patient, physician, and physician advocate communications in a professional manner and within program guidelines.
Accurately enter eligibility paperwork and/or other information into system. Maintain accurate and complete documentation of all applications, mailers, orders, enrolment forms and new patients.
Maintain accurate and complete documentation and system records of all inquiries.
Efficiently perform specialized functions for each program with a high level of accuracy. Aid department Lead/supervisor in developing other employees, answering questions, etc.
Enter and interpret program materials to determine enrollment criteria; explain to the caller or other employees the necessary requirements to be on the program.
Place outbound phone calls for clarification on any issues involving program guidelines