Patient Services Coordinator, Hospice - Full Time
About The Position
VitalCaring – Where Your Coordination Creates Compassionate Care At VitalCaring, we don’t just deliver care - we create meaningful connections that bring comfort, dignity, and support during life’s most important moments. As a Patient Services Coordinator (PSC) in Hospice, you play a critical role behind the scenes - ensuring patients and families receive timely, coordinated care when it matters most. This is a role for someone who thrives in organization, communication, and fast-paced environments - someone who can connect clinicians, patients, and schedules seamlessly to support exceptional end-of-life care. If you’re detail-oriented, compassionate, and driven by purpose, this is where you belong.
Requirements
- High school diploma or equivalent required
- 1+ year of administrative, scheduling, or office experience (healthcare or hospice preferred)
- Strong organizational and multitasking skills
- Experience working with electronic medical records (EMR) or scheduling systems preferred
- Excellent communication and interpersonal skills
- Ability to prioritize, adapt, and problem-solve in real time
Nice To Haves
- Experience coordinating schedules in a healthcare or service-based environment
- Strong sense of urgency and accountability - takes ownership and follows through
- Ability to manage multiple priorities without losing attention to detail
- Calm, professional approach in high-pressure or emotionally sensitive situations
- A natural balance of compassion, organization, and proactive communication
Responsibilities
- Schedule and coordinate patient visits across hospice clinicians to ensure timely, efficient care
- Collaborate with nurses, social workers, chaplains, and leadership to support daily care coordination
- Monitor schedules and follow up on missed, incomplete, or delayed visits
- Utilize EMR and reporting tools to track productivity, coverage, and scheduling optimization
- Partner with field teams and leadership to reduce missed visits and improve patient experience
- Communicate effectively with patients, families, clinicians, and referral partners
- Respond to changing patient needs and scheduling challenges with urgency and problem-solving
- Maintain accurate documentation and workflow completion within the EMR system
- Support quality initiatives, including participation in QAPI programs
- Promote a culture of compassion and professionalism in every interaction
Benefits
- Medical, Dental, and Vision coverage
- Pharmacy benefits
- Virtual care and mental health support
- Flexible Spending Accounts (FSA) and Health Savings Account (HSA)
- Supplemental health and life insurance
- 401(k) with company match
- Employee referral program
- Prepaid legal services
- Identity theft protection
- Generous paid time off
- Pet insurance
- Tuition and continuing education reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
