Patient Services Billing Specialist
OU Health•WFH State of Oklahoma, OK
•Hybrid
About The Position
Under general supervision, the Patient Services Billing Specialist provides foundational customer service support for professional billing within a centralized Epic billing office support model. Candidates must reside and work full-time in OK before their first day of employment. This role will be onsite 1-2 days a week.
Requirements
- High School Diploma or GED required.
- At least 1 year of medical insurance experience required (Level 1).
- At least 3 years of physician billing experience required (Level 2).
- Applied expertise in professional billing customer service workflows (Level 2).
- Attention to detail
- Good verbal and written communication skills
- Proficient with the use of Microsoft Office tools
- Foundational knowledge of customer service principles and healthcare billing concepts.
Nice To Haves
- General billing/coding knowledge in follow up and denials
- Certified Professional Biller (CPB) certification from AAPC required within 1 year (Level 2).
Responsibilities
- Respond to inbound patient inquiries related to professional billing, statements, balances, and requests.
- Provide basic explanations of charges, payments, and insurance processing using Epic tools.
- Collect and post patient payments according to policy.
- Document interactions and route complex issues for escalation.
- Meet productivity, quality, and customer service standards.
- Maintain respectful, professional, and empathetic communication with patients.
- Performs other duties as assigned
Benefits
- PTO
- 401(k)
- medical and dental plans
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
