Patient Services Associate

Serenity Mental Health Centers•Castle Rock, CO

5d•Onsite

About The Position

Patient Services Associate | No Healthcare Experience Required. This is a structured, appointment-based role using advanced technology. We are looking for professionals who know what exceptional client service looks like and can execute it consistently. Training is 100% provided, and your service background is the qualification. You will manage a predictable daily caseload of recurring clients, using specialized equipment, and own the experience from check-in to session close. Serenity delivers structured, technology-driven treatment programs across multiple U.S. markets. Our clients return week after week because our team holds a consistent, professional standard. We've built a reputation on operational excellence and people who take their craft seriously.

Requirements

2+ years in a premium client-facing or customer service role such as luxury retail, hospitality, wellness, spa, country clubs & memberships, etc.
A service standard that holds regardless of how your day is going
Professional composure to redirect client energy in a productive direction
Strong attention to detail; following a process and documenting it accurately
Reliable attendance; your clients schedule their day around you showing up

Responsibilities

Build relationships with clients to maximize achieved outcomes
Welcome clients, orient them to their session, and maintain a calm, professional presence throughout
Operate proprietary treatment technology according to step-by-step clinical protocols (full paid training)
Document session notes and update client records accurately after each appointment
Maximize client retention rates so they complete the full course of treatment
Maintain a clean, organized, consistent environment that clients depend on