Patient Services Associate
Serenity Mental Health Centers•Mesa, AZ
•Onsite
About The Position
Serenity operates structured, appointment-based treatment programs using advanced technology. We're not looking for a clinical background; we're looking for professionals who know what exceptional client service actually looks like and can execute it consistently, every single day. Training is 100% provided. Your service background is the qualification.
Requirements
- 2+ years in a premium client-facing or customer service role such as luxury retail, hospitality, wellness, spa, country clubs & memberships, etc.
- A service standard that holds regardless of how your day is going.
- Professional composure to redirect client energy in a productive direction.
- Strong attention to detail; following a process and documenting it accurately.
- Reliable attendance; your clients schedule their day around you showing up.
Responsibilities
- Manage a predictable daily caseload of recurring clients, using specialized equipment, and own the experience from check-in to session close.
- Build relationships with clients to maximize achieved outcomes.
- Welcome clients, orient them to their session, and maintain a calm, professional presence throughout.
- Operate proprietary treatment technology according to step-by-step clinical protocols (full paid training).
- Document session notes and update client records accurately after each appointment.
- Maximize client retention rates so they complete the full course of treatment.
- Maintain a clean, organized, consistent environment that clients depend on.
Benefits
- 90% employer-paid medical, dental, and vision starting on day one
- 10 PTO days (increases to 15 after year one)
- 10 paid holidays
- 401(k) retirement program
- Paid training
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
