Patient Services Associate - BHSL Adult Inpatient Unit

University of Arkansas System•Little Rock, AR

4d•Onsite

About The Position

The Patient Services Associate (PSA) for the Behavioral Health Service Line (BHSL) General Adult Inpatient Unit is a specifically trained member of the unit-based care team who provides both clerical and patient care support. The PSA works under the direct supervision of the Clinical Services Manager (CSM) and under the direction of the RN, performs tasks and duties for which they possess the competency that do not require a licensed practitioner. In the clerical support role, duties include assisting with processing of medical records for patient admission and discharge and receptionist for the nursing unit. Employee must successfully complete a UAMS-sponsored conflict management training to identify, prevent, and mitigate disruptive behaviors using methods such as non-escalation, de-escalation, personal protection from physical assaults, and physical alternatives within six months of hire. The BHSL General Adult Inpatient Unit is located in the Psychiatric Research Institute building on the main UAMS campus.

Requirements

High School Diploma, GED, or formal education equivalent
1 year of work experience in the Health Care field
Excellent oral and written communication skills, ability to accept and follow written and verbal instructions, ability to communicate following Guest Care guidelines
Successful completion of the UAMS PCT and PSC courses
Proof of legal authority to work in the United States on the first day of employment.

Nice To Haves

Must successfully complete a UAMS-sponsored conflict management training to identify, prevent, and mitigate disruptive behaviors using methods such as non-escalation, de-escalation, personal protection from physical assaults, and physical alternatives within six months of hire.

Responsibilities

Obtains patient report and has on-going communication with R.N. regarding patient care/changes in condition; Informs nurse of patient requests or complaints.
Assists with admission, transfer, and discharge of patients.
Transports patients to other areas of the hospital as directed.
Carries out the Plan of Care for Patient using a Multidisciplinary Approach as Delegated by Team Leader.
Communicates effectively with other team members to facilitate patient care.
Accepts directions from R.N.s and team members.
Follows through on delegated patient care activities.
Provides appropriate grooming/oral hygiene and comfort measures and assists patients with activities (ambulation, up in chair, turn and reposition).
Documents all patient care activities/tasks, vital signs, ADL, wave tests, I&O's accurately and timely and per unit and department standards.
Assists patients and visitors with information and/or solutions to problems.
Serves as resources person to support department members in performance of duties