Patient Services Associate - BHSL Women's Inpatient Unit
About The Position
The Patient Services Associate (PSA) in the Behavioral Health Service Line Women's Inpatient Unit is a specifically trained member of the unit-based care team who provides both clerical and patient care support. The PSA works under the direct supervision of the Clinical Services Manager (CSM) and under the direction of the RN, performs tasks and duties for which they possess the competency that do not require a licensed practitioner. In the clerical support role, duties include assisting with processing of medical records for patient admission and discharge and receptionist for the nursing unit.
Requirements
- High School Diploma, GED, or formal education equivalent
- 1 year of work experience in the Health Care field
- Excellent oral and written communication skills
- Ability to accept and follow written and verbal instructions
- Ability to communicate following Guest Care guidelines
- Successful completion of the UAMS PCT and PSC courses
- Proof of legal authority to work in the United States on the first day of employment
Responsibilities
- Greet and check in patients
- Verify insurance and demographic information
- Complete intake paperwork and consent forms
- Schedule appointments and manage calendars
- Update electronic health records (EHR)
- Answer phones and respond to patient questions
- Route calls to clinicians or crisis staff when appropriate
- Maintain confidential patient files
- Process referrals, authorizations, and releases of information
- Handle billing support or co-pay collection
- Coordinate communication between patients, therapists, psychiatrists, and case managers
- Assist with admissions and discharge paperwork
- Monitor waiting areas for patient safety and comfort
- Support patients experiencing emotional distress using de-escalation techniques
- Follow HIPAA and mental health confidentiality rules
- Help patients access community resources
- Confirm follow-up appointments
- Track missed appointments and outreach
- Assist with transportation or telehealth setup when needed
- Perform other duties as needed
Benefits
- Medical, Dental and Vision plans available for qualifying staff and family
- Holiday, Vacation and Sick Leave
- Education discount for staff and dependents (undergraduate only)
- Up to 10% matched contribution from UAMS
- Basic Life Insurance up to $50,000
- Career Training and Educational Opportunities
- Merchant Discounts
- Concierge prescription delivery on the main campus when using UAMS pharmacy
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
