Patient Services Associate, Required Bilingual Cantonese and/or Mandarin - Brooklyn

NYU Langone Health • New York, NY

5h • Onsite

About The Position

Family Health Centers at NYU Langone is seeking a Patient Services Associate, Required Bilingual Cantonese and/or Mandarin - Brooklyn. This role involves performing diversified clerical functions in areas such as Registration/Information, Appointments, Patient Care modules, Cashiering, and Medical Records. Duties may vary based on the needs of the work site. The successful candidate will maintain the security and confidentiality of patient information at all times.

Requirements

• HS Diploma Required
• 2+ years relevant experience.
• Strong customer service and communication skills.
• Proficient in MS Excel, Word, and Outlook.
• Familiarity or prior experience with office setting
• Prior customer service experience
• Must be articulate with good interpersonal skills.
• Must have knowledge of computer keyboard able to type a minimum of 20 words per minute.
• Must be able to accurately enter data
• Willingness to devote the time required completing assigned tasks on schedule.
• Must be able to effectively communicate with all levels of the organization.
• Required Bilingual Cantonese and/or Mandarin

Responsibilities

• Make appointments for patients
• Pick up phone calls and takes messages or transfers to internal team members as appropriate
• Verify insurance plan during registration
• Request and review patient documents to determine patient eligibility to apply for insurance or Sliding Fee Scale
• Greet patients, help resolve patient complaints and/or escalate to management.
• Provide excellent customer service to patients.

Benefits

• financial security benefits
• generous time-off program
• employee resources groups for peer support
• holistic employee wellness program (physical, mental, nutritional, sleep, social, financial, and preventive care)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED